Innovation Ops Mgr

Introduction

Do you want to join an organization that invests in you as an Innovation Ops Mgr? At HCA, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Innovation Ops Mgr like you to be a part of our team.

Job Summary and Qualifications

The Innovation Operations Manager will report to the Director of Innovation Location Operations and coordinate the cost-effective operational execution of all activities within the CT&I innovation hubs. This specialist will work to develop and execute innovative operations models, ensuring efficiency, and engage/direct innovative products through the implementation and monitoring of process optimization goals for the clinical innovation hub.

The Innovation Operations Manager incorporates hospital operations, service lines, and outpatient services to facilitate a holistic and broad view across the hub facility through job rotation, didactic, and experimental learnings. Over the course of time, the Innovation Operations Manager will become knowledgeable regarding the internal and external forces that shape the current state of hospital and outpatient operations, while incorporating future state operational practices. In this role, the manager will be able to describe the application of evaluative criteria in five categories: Care process, access to care, administrative efficiency, equity of care, and health outcomes as each of these and collectively apply to an innovative healthcare environment.

The operations manager will work with the local hub facility leadership to oversee innovation and Care Transformation work. This will include the integration of CT&I activities into the day to day operations of the hub, observation of current state, and provide guidance and support for the deployment methods and execution, as well as providing strategic thinking on how to manage operations around these new models of care. They will interact with the C-suite of the hub facility to assist with removing barriers, providing updates and transparency on innovation strategy and progress, and support reporting on project success.

Key Responsibilities:

• Adheres to all standard operating procedures of CT&I.
• Support and execute the plan for continuous operational integration for CT&I initiatives.
• Support the success of the annual innovation hub process optimization goals and measures of success.
• Ensure engagement in improvement initiatives to standardize operational processes, enhance efficiency, reduce costs, and address gaps and opportunities in quality.
• Monitor and execute on key performance metrics, and support the operationalized improved processes as needed.
• Review quantitative and qualitative initiative feedback and integrate iterations / updates early and often.
• Support executive reporting on initiative-specific learnings and improvement areas from innovation hub implementation.
• Support the Director of Innovation Location Operations on the oversight of the design, prototyping, and testing of CT&I initiatives in the innovation hub facilities [e.g., departments, facility, simulation center, innovation space].
• Provide guidance and support on operational integration plans and execution approaches based on their detailed understanding of the operations at the innovation hub.
• Partner with internal and external stakeholders to execute various proofs of concepts and evaluations of new products, processes and technologies.

• Escalate operational cost and efficiency concerns to clinical innovation hub lead as necessary.
• Assess operational scalability of innovation hub initiatives to other sites.
• Will adhere to the standard operating procedures of CT&I, including all supportive technologies used to organize and progress work efforts.

Major Responsibilities:

Note: The following is a list of the essential functions of the job. Combine minor or occasional duties in one statement. Do not include a duty which occupies 5% or less of the target job’s time unless it is an essential part of the job

FINANCE

• Assists assigned departments in establishing measures of performance, increased productivity, quality improvement, cost controls and maximum utilization of facilities.
• Ability to track impedance to or impact of financial decisions that may have effect on the progressive iteration of products.
• GROWTH
• Observes and evaluates operations in determined areas, proposes long-term initiatives, projects or suggests process improvements.
• Reviews professional literature to keep abreast of treads, legislation, and current events in the healthcare industry both nationally and locally.
• Collaborates to determine new ways of solving for common operations opportunities by means of critical thinking skills and application of edge-leading strategies gleaned from healthcare industries.

PEOPLE

• Consults with senior administrative team to confirm access to areas for learning and developing operations skills.
• Attends and participates in departmental, administrative, and executive level meetings as invited by appropriate staff to gain a comprehensive understanding of organizational structure, operations, and objectives.
• Assimilates seamlessly into various work teams, represents the vision and values of CT&I, while honoring the facility’s MVV.
• Support continuous development and learnings as appropriate with innovation hub teams to advance their abilities to engage and lead CT&I work onsite as change agents and innovation leaders.

QUALITY

• Provides leadership to assigned areas of responsibility to ensure accountability for maintaining and monitoring utilization of resources, physical space, equipment, department protocols, standards, policies, and practices.
• Collaborates with the corporate team in the design engineering of the Innovation Hub.
• SERVICE
• Actively supports facility community efforts; represents the hospital in the community through participation in community organizations, agencies, speaker bureaus etc.
• Performs other duties as assigned.

EDUCATION

Undergraduate degree in business or a health related field.

Required:

Specialty skills in operation or logistics as demonstrated by work experience [e.g., Military background].

Preferred:

Previous hospital leadership experience.

LICENSES, CERTIFICATION & TRAINING REQUIREMENTS:

Lean Six Sigma Green Belt or willingness to complete the certification.

KNOWLEDGE, SKILLS, ABILITIES, BEHAVIORS:

Requirements:

• Proven forward “out of the box” thinking.
• Skills and acumen in executing business decisions in a healthcare and / or innovation setting.
• Strong analytical skills and understanding of business models and drivers of success.
• Willingness to learn: The ability to actively learn and follow instructions, policies, and procedures in a timely fashion.
• Skill in participating, collaborating, and at times coordinating the activities of multiple work groups to eliminate duplication of effort and inefficiencies in getting work accomplished.
• Willingness to be proactive and work at connecting with and building cooperative relationships with others. Forming teams, working within teams, and collaborative across teams is an essential competency for this role and will be a component of performance evaluation.
• Advocate for, and elevate the voice of front line care team members.

OUTCOMES

Requirements:

• Standardization of operational processes.
• Performance to financial and operational metrics.
• Initiative operational scalability assessment.
• Assimilation into innovation hub team and operations.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Innovation Ops Mgr opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.