Patient Navigation Coordinator, Care Management - Full-Time, Days

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine Ingalls Memorial Hospital as a Patient Navigation Coordinator in the Care Managment department. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

The Patient Navigation Coordinator acts as a dedicated point of contact for patients guiding them through the hospital system by coordinating appointments, addressing barriers to care, connecting the patient to community resources and services, and advocating for their needs to ensure timely healthcare services post discharge. The Coordinator serves as a liaison between patient providers, and community support systems helping them navigate through health care services and systems, and promoting patient health. The position functions as a resource and conduit for the needs of the patient and solves problems for key stakeholders, including patients and their families, and the organization. The position also tracks and evaluates data on navigation activities and outcomes for service improvement opportunities

Essential Job Functions

• Manages relationships with key patient stakeholders, leadership, and medical staff and works collaboratively and effectively to facilitate patient needs, including appointments, answering questions and gathering information from IMH departments
• Uses technology including Epic, customer relationship management tools, and databases to enter and assess patent feedback, evaluate patient usage patterns, physician and service line practice patterns, and member preferences
• Shares key findings with leader stakeholders, makes recommendations, and solves any immediate problems that present around member concerns
• Develops, analyzes and reviews documentation procedures and workflow
• Serves as a resource for data review/trend analysis with other departments
• Coordinates and makes recommendations for leadership team and physicians for accessing care, while honoring confidentiality
• Identifies and shares opportunities for improvement with leadership team, based on member feedback, direct observation, and data review
• Regularly updates department leadership regarding operations and provides statistical reporting of department scheduling efficiency and improvement opportunities
• Outreach correspondence to patients post visit to further relationship and to gather feedback and impressions
• Shares with key stakeholders for engagement and improvement
• Participates in IMH projects as assigned, including employee engagement, patient experience, and process improvement projects from inception through planning and implementation
• Performs other duties as assigned
  
  

Required Qualifications

• Associate’s Degree
• Three (3) to five (5) years of experience in providing high-level customer service, addressing and resolving complex issues
• At least two (2) years of experience with office administrative management
  
  

Position Details

• Job Type/FTE: Full-time (1.0)
• Shift: Days (8-hour shifts)
• Work Location: Onsite
• Unit/Department: Care Management
• CBA Code: Non-Union
  
  

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities .

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .