RN - Telephone Triage and Clinical Support

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org

Make a difference in the community as a Triage Call Center Registered Nurse with our Venice Family Clinic. With guidance and supervision from the Nursing Supervisor, the Triage RN functions as a member of the Patient Communication Center team in providing advanced clinical telephone support to patients and other callers, in-basket and other remote support to physicians, and limited in-clinic support to physicians. Telephone triage calls will involve assessing patient needs and appropriate case disposition to ensure positive patient outcomes, and may include collaboration with clinic and hospital-based providers. Clinical support includes assisting physician partners with managing messages and other communications within the Electronic Medical Record (EMR), as well as limited patient care in an outpatient setting.  The incumbent must have a strong clinical background and experience with an EMR.  Using evidence-based telephone triage protocols, you will evaluate the patient's situation and determine the appropriate course of action, combining both the protocol and clinical judgment. The calls may involve various care concerns, including pediatrics, geriatrics, obstetrics, critical care, and more.

Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.