What are the responsibilities and job description for the Patient Communication Representative- NWV position at UCLA Health?
Description
Make a significant contribution to a world-class health organization. Help maintain our reputation for outstanding patient and customer satisfaction. Experience a high level of personal and professional rewards. UCan do all this and more at UCLA Health.We're looking to you to provide a high level of patient services over the telephone for assigned practices or service areas. You will serve as the initial point of contact guiding callers to the appropriate clinic / service.This will also involve utilizing our Electronic Medical Records system to communicate patient care and schedule appointments effectively and efficiently.You must maintain a high level of customer service, sense of urgency, reliability, data entry, active listening and proper phone etiquette. You will float and be required to multi-task varying assignments, depending on departmental needs.UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. We are Los Angeles' trusted provider of exceptional, compassionate patient care as well as an international destination for the finest in medical treatment. If you're looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health. Salary range : $29.53-$46.37 Hourly. Salary for this position is budgeted and based department equity.
This position is Flex Hybrid.
Qualifications
We're seeking an exceptional customer-focused critical thinker with :
Flexibility in working various hours and assignments based on operational needs
Readily accepts work assignments and changes within UCLA Health in a positive manner
Outstanding communication, interpersonal, mulit-tasking and analytical skills
The ability work well with minimal supervision in a high-volume environment
Skill in working with diverse populations (patient, staff, physicians)
Proven ability to remain composed and professionally under difficult situations with a strong team approach
PC proficiency with various Windows applications
Knowledge of phone systems and technology
Skill in recognizing and responding to emergency / high-priority situations
May be subject to test on qualifying skills
Must live in CA or be willing to relocate
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.
Salary : $30 - $46
