Center Assistant

Position Summary

UCLA Extension is considered one of the top programs of its kind, offering to more than 35,000 students per year approximately 4,500 classes and non-degree certificate programs to meet the professional development, continuing education and personal enrichment needs of the full spectrum of nontraditional students as well as companies and organizations throughout and beyond the Los Angeles region.

Under the direction of the on-site Center Manager, The Center Administrative Assistant will be responsible for day-to-day classroom operational duties at various UCLA Extension (UNEX) Metro Centers in addition to providing first tier audiovisual (AV) and technology support. Assignments are determined by departmental needs and programming priorities. A full complement of Extension academic programming, instruction and events are held for a high volume of students, subscribers, and visitors in these learning centers. Institutional instructional efforts and processes culminate at the learning centers when classes commence, and it is one of the primary responsibilities of the Center Assistant to ensure that the building and classroom conditions are optimal for high quality instruction and learning to take place. The incumbent is responsible for assisting with aspects of coordinating daily center operations through maintenance of the classroom activity database and ensuring proper room assignments and furniture configurations. First tier technology support duties entail assisting instructors, students and staff with basic workstation video, audio conferencing and learning management platform technical support; ensuring that daily classroom AV needs are met in a timely manner and assisting staff and instructors with basic technical customer service issues.

All Metro Center staff are trained to implement and assist in UCLA emergency response plans (i.e., safe evacuation of the building, sheltering in place, assisting others) when necessary.Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity. Please visit our website dedicated to our AEDI efforts as an organization: https://www.uclaextension.edu/about/equity-diversity-inclusion.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Proven punctuality and reliability in adhering to scheduled work hours, with the flexibility to routinely work non-standard hours, including evenings and weekends. The position requires working at multiple locations, necessitating reliable transportation to accommodate a varying work schedule. (Required)
• Ability to recognize and resolve sensitive issues that arise and handle them in a diplomatic, professional and courteous manner. (Required)
• Ability to read and understand contents of UCLA Extension's catalog, UCLA and Extension's administrative policies and procedures, and internal office guidelines to accurately explain and disseminate correct information or make appropriate referrals. (Required)
• Demonstrated ability to conduct positive interactions through effective oral communication using business-appropriate language, as well as the capacity to engage with individuals from diverse social, cultural, ethnic, and professional backgrounds. Proven skills in answering telephones courteously and professionally, alongside strong writing abilities to draft clear, concise, and grammatically correct correspondence. (Required)
• Recent working experience related to property management or the operation of an educational facility. (Preferred)
• Ability to work in an environment characterized by frequent interruptions and/or distractions while performing tasks that require prioritization and attention to details. (Required)
• Demonstrated proficiency in utilizing MS Word, Excel, Access, Outlook software applications. (Required)
• Ability to operate and perform basic maintenance tasks on all standard office equipment (i.e., change cartridges, refill copier, etc). (Required)
• Ability to lift up to 40 pounds and move classroom furnishings with assistance when required. (Required)
• Ability to stand, walk and climb stairs and ladders in order to perform Metro Center tasks. (Required)
• Working knowledge of UCLA's Injury and Illness Prevention Program (IIPP) and the ability to apply appropriate practices. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

High School Diploma High school diploma or equivalent experience. (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.