Help Desk Technician

Salary: $20.00-$25.00 per hour DOE
Full Time

Be a Catalyst for Change While Growing Your Career!

Are you eager to develop your IT career while contributing to a cause that truly matters? Join United Cerebral Palsy of Southern Arizona (UCPSA) as our Help Desk Technician. We're a local nonprofit making a meaningful difference by empowering individuals with diverse disabilities to live independently and thrive.

At UCPSA, our culture is built on collaboration, innovation, and compassion. We offer a welcoming dog-friendly workplace!

Position Summary

The Help Desk Technician position is vital to our agency. This position provides hands-on technical assistance, support, and solutions to end users experiencing issues with desktop computers, laptops, peripherals, and related systems. The Help Desk Technician will combine technical expertise with great customer service while helping to maintain user productivity and by ensuring the optimal functionality of IT equipment and software. With a deep understanding of hardware and software, you will troubleshoot and resolve IT issues by delivering exceptional support to allow for seamless IT operations.

Top Duties and Responsibilities:

• Hardware Maintenance: Install, configure, and repair desktop computers, laptops, printers, and peripherals as needed.
• Software Support: Assist with installing, updating, and troubleshooting operating systems and applications.
• Technical Troubleshooting: Diagnose and resolve hardware and software issues efficiently, ensuring minimal user disruption.
• User Training: Educate employees on properly using desktop systems, tools, and best practices to enhance productivity and cybersecurity.
• Documentation: Maintain detailed records of technical issues, solutions, and equipment configurations for future reference within the ticketing system.
• Inventory Management: Track IT equipment inventory, ensuring necessary devices and parts are available.
• Collaboration: Work with IT teammates to escalate complex issues and implement system upgrades or improvements.

Qualifications:

• Positive Customer-Focused Attitude: Exhibit a consistently positive and approachable demeanor, prioritizing user satisfaction while addressing concerns with empathy and professionalism. Demonstrate patience and adaptability, ensuring every interaction leaves the end user feeling valued and supported. Proactively align with the organization's culture by fostering collaboration, embracing feedback, and contributing to a welcoming and solutions-driven environment.

-Education: Associate's or bachelor’s degree in information technology, Computer Science, or a related field.
Experience: 1 – 3 years in desktop support or similar IT role.

• Technical Skills: Proficiency in Windows operating systems, Microsoft Office 365, Endpoint Protection, Active Directory, hardware diagnostics, and networking basics.

-Certifications: Preferred certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
-Additional Requirements: Ability to lift and move equipment, willingness to work flexible hours when needed, which may include an occasional weekend. This position also requires the willingness to travel to Green Valley and Yuma to support UCPSA employees in those locations. Candidate must also be able to obtain/maintain an Arizona Level 1 Fingerprint Clearance Card and pass a background check with Adult Protective Services and the Department of Child Safety.

Why Join UCPSA?

• Make a direct impact on the lives of individuals with disabilities.
• Thrive in a collaborative, supportive workplace that values your expertise.
• Be part of a respected local nonprofit that’s transforming lives every day.
• Benefits for eligible employees including medical, dental, vision, 401k with employee matching and a generous PTO package.

If you’re ready to combine your IT expertise with a career driven by purpose, we’d love to hear from you!