Housing Specialist

Job Overview:

This is a hybrid position that will serve our Eau Claire community and surrounding areas. Some training will be required in-person for up to the first 90 days. Training sessions may be hosted in Eau Claire WI or virtual. Travel is required for this position in the areas listed above.

Are you looking for an opportunity to create an impactful change in the community and in the lives of others? UCP Housing Specialists utilize a person-centered and barrier-free approach to support and empower our vulnerable and marginalized populations to obtain and maintain housing. We offer full training and shadowing. Our program has seen success with our innovative and collaborative approach centered around relationship-building. With this success, UCP Housing Program is looking for others to join us as we rapidly grow and expand our services.

Job description:

We are looking for a Full-time Housing Specialist with excellent people skills to assist clients with securing affordable, permanent housing. Clients may include low- to moderate-income families, veterans, a person experiencing homelessness, a person with a disability, or senior citizens. Many of these clients may be on government-assistance programs or are transitioning from temporary to permanent housing. As a Housing Specialist, your responsibilities involve performing housing searches, assisting with applications and appropriate processes, contacting housing agents, and monitoring a client’s progress.

To be successful as a Housing Specialist you should have excellent listening and organizational skills, be detail-oriented and have a great deal of patience. An outstanding Housing Specialist should be an excellent mediator and knowledgeable about tenant, landlord rights and responsibilities and social services.

Primary Duties Include:

• Assessing clients' eligibility and determining their housing and service needs.
• Assisting clients with housing search and appropriate application processes.
• Collaborating with government agencies, community organizations, and property owners.
• Ensuring clients understand their rights and responsibilities as tenants.
• Investigating and resolving client and landlord issues.
• Preparing and maintaining daily logs, records, activity documentation, and reports.
• Understanding and adhering to program rules and restrictions.

Minimum Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Leadership and problem-solving skills.
• Strong time management skills.
• Ability to work independently or in a team effectively.
• Proficiency in computer and phone skills.
• Good communication, listening, and interpersonal skills.
• Ability to work collaboratively with diverse groups within the community.
• Strong organizational skills with attention to detail for managing multiple tasks efficiently.
• Sensitive to different cultures and socioeconomic conditions.
• Strong mediation, negotiation, and analytical skills.
• Valid driver’s license and vehicle insurance.

Ideal Qualifications

• Associate’s or Bachelor’s degree
• Prior work experience in human services, social work, or related field.
• Working knowledge of social service agencies and community resources.
• Basic knowledge of regulatory standards and property management.

Maintain efficient work methods and production goals

Expectations:

• Participate in staff meetings.
• Participate in performance reviews.
• Maintain an updated calendar including work schedule, meetings, deadlines, and events.
• Effectively communicate ideas and department needs using clear verbal and written communication.
• Ensure safe work practices and procedures.

Professional Development and Personnel Requirements

Expectations:

• Follow UCP Company Values of Customer Service, Quality, Teamwork, Diversity, and Trust.
• Handle sensitive and protected client and business information in a highly confidential manner.
• Handle all communication with all clients, customers, vendors, and other staff members effectively and respectfully.
• Follow Employment and Safety Guide policies and best practices.

Benefits

• Benefit eligible for Aflac insurance
• Supportive work-life balance
• Continued training and shadowing provided, growth opportunities
• Paid sick and vacation time
• Edward Jones Simple IRA
• Mileage Reimbursement
• Drama-Free work environment
• Support a work-life balance
• Flexible schedule

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Eau Claire, WI 54701

Salary : $16 - $19