What are the responsibilities and job description for the Admitting Worker position at UCSF Health?
Under the supervision of the Admission and Registration Supervisor in collaboration with Patient Care Unit Manager, the Principal Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.
The Principal Admitting Worker is responsible for greeting, patient identification, check-in and registering patients and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering financial and demographic information, cash collection, and entering it into the computer system quickly and accurately. The Principal Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure
All Admitting Workers have a critical influence on a patient’s health care experience in our Medical Center and must act as an ambassadors of services. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.
This position requires cross-training in Financial Counseling and assistance with Senior Admitting functions as needed. Financial Counselor duties include screening and assigning patient liabilities for all emergent, urgent, and self-pay patients, processing reservations, confirming insurance eligibility and benefits, and securing authorizations. The Financial Counselor counsels patients and/or their families regarding their financial liability and secures deposits on self-pay and/or collects patient liability portions routine/elective admissions. The incumbent will also screen all incoming patient transfers to UCSF Benioff Children’s Hospital. Pediatric access center duties include procuring the assignment of beds from nursing units for incoming patients, tracking patient flow throughout the hospital, and performing census reconciliation.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on several factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly rate for this position is $36.46 - $45.60. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
The Principal Admitting Worker is responsible for greeting, patient identification, check-in and registering patients and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering financial and demographic information, cash collection, and entering it into the computer system quickly and accurately. The Principal Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure
All Admitting Workers have a critical influence on a patient’s health care experience in our Medical Center and must act as an ambassadors of services. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.
This position requires cross-training in Financial Counseling and assistance with Senior Admitting functions as needed. Financial Counselor duties include screening and assigning patient liabilities for all emergent, urgent, and self-pay patients, processing reservations, confirming insurance eligibility and benefits, and securing authorizations. The Financial Counselor counsels patients and/or their families regarding their financial liability and secures deposits on self-pay and/or collects patient liability portions routine/elective admissions. The incumbent will also screen all incoming patient transfers to UCSF Benioff Children’s Hospital. Pediatric access center duties include procuring the assignment of beds from nursing units for incoming patients, tracking patient flow throughout the hospital, and performing census reconciliation.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on several factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly rate for this position is $36.46 - $45.60. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
- High School Diploma or GED
- Associate's degree and two years of Sr. Admitting related work exp. or four years of Sr. Admitting related experience
- Proficiency in health insurance eligibility and authorization requirements and reimbursement financial policies
- Admisssions, Discharge and Transfer experience is essential
- Knowledge of office machines to include typing 30 wpm and basic Personal Computer skills
- Ability to problem solve; ability to analyze data and recommend changes
- Must be able to multi-task and prioritize
- Ability to follow instructions; work quickly and accurately in a fast-paced environment
- Analytically and grammatical skills are necessary to communicate effectively verbally and in writing
- Articulate and concise oral communication and the ability to write clearly and concisely
- Excellent customer service skills.
- Ability to work collaboratively with a culturally diverse staff and patient/family population and to successfully work independently with minimum supervision.
- Ability to work full-time onsite in San Francisco (Mission Bay).
Preferred Qualifications
- Bilingual capability is a plus.
- Previous experience working in a hospital setting.
- Basic knowledge of Medical Terminology.
- Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
009031 ADMITTING WORKER PRN
Job Category
Administrative Support, Financial, Support Services
Bargaining Unit
American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)
Employee Class
Career
Percentage
100%
Location
San Francisco, CA
Campus
Mission Bay (SF)
Work Style
Fully On-Site
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday-Friday / 11:30 a.m. to 8:00 p.m.
Salary : $36 - $46
