What are the responsibilities and job description for the Inbound Call Center Customer Service Representative position at UCX Flooring?
About UCX, formerly Belknap White Group
Our successful evolution from 1870s wholesalers into the largest independent flooring distributor in the US comes from being customer-focused on the best people, the best products and the best service. In fact, our name stands for Ultimate Customer Experience.
We maintain a family business culture as we continue to grow. Our values indicate the kind of people we empower here: Take ownership Ι Be a good human Ι Be adaptive to change Ι Go the extra mile Ι Collaborate & communicate Ι Celebrate success
As we’ve continued to thrive, we’ve brought together Belknap White, JJ Haines, STC and other like-minded businesses into our ever-growing family as UCX, part of Mancini Companies.
UCX is currently seeking an Inbound Call Center Customer Service Representative in our Mansfield, MA location.
The customer service representative is responsible for providing effective customer service for all internal and external customers
Essential Job Functions include:
- Maintain a professional and friendly phone manner while managing heavy volume of inbound and outbound calls
- Enter new orders and track back orders
- Identify and assess customers’ needs to achieve satisfaction
- Liaison between customers, sales team, warehouse and credit department
- Strong attention to detail and follow up
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take on special projects when asked
- Go the extra mile to engage customers
Qualifications
- Strong organizational skills and attention to detail
- Excellent verbal communication skills
- Computer literate
- Self-motivated
- 1-3 years of work experience
- Call center experience
- High School Diploma or equivalent
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person