Staff Product Designer

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

About You

• You have a high bar for product design, and raise the bar for those around you through internal/external thought leadership, driving culture, and leading large scale initiatives
• You are a self-starter, able to bring projects from ideation to launch without much guidance
• You’re highly-collaborative and have a low-ego approach.
• You are curious and up to date on new industry trends and tools.
• You actively manage your time and communication strategy when partnering with collaborators across multiple time zones
• You’re an advisor and ambassador for design, who brings diverse stakeholders together to align and work together to solve problems.
• You present your designs and design process clearly to stakeholders and senior leaders, building trust in the process. 
• You have experience in leveraging design systems in your work to reduce the cost of shipping products while maintaining a cohesive user and brand experience.
• You can move high-priority projects toward delivery in a fast-paced agile environment.

About this role 

As our Staff Designer on the Learner Success team, you will contribute to our UX strategy and execution for Udemy's global consumer and B2B learning products.

Udemy’s unique blended model is powered by the synergy between our global D2C marketplace and our B2B business, and design leadership experience in (one or more of) the Ecommerce, B2B and Subscriptions spaces is essential. Udemy was a first mover in the creator economy, and our success is rooted in our ability to transfer knowledge effectively and authentically between our expert practitioner instructors and our learners. Leveraging the latest advances in ML and learning science, we are constantly developing new ways to deliver learning outcomes. You will help frame and present these new offerings to our learners, business partners, and instructors around the world.

What you'll be doing

• Leverage expertise and collaborate with a cross-functional team spanning consumer research, data science, product management, and engineering to test, iterate and launch features that advance our mission
• Drive the design process and quality by taking solutions through multiple iterations and feedback rounds to ensure the best user experience.
• Seek  and translate qualitative and quantitative  insights into opportunities, consider cross-functional dependencies and make informed recommendations when solving problems
• Validate solutions through research and user feedback, evaluating and understanding the impact, gaps, and opportunities for improvement
• Facilitate the team’s efforts to solve priority problems and opportunities through workshops and other ideation methods
• Balance business needs and user needs, while drawing on my deep product design expertise, evaluating new risks and opportunities as they arise
• Support and advise on solutions across multiple projects - shipping at scale
• Prioritize and complete work with some autonomy, seeking occasional input from leads and stakeholders
• Apply big-picture thinking to break down ambiguous opportunities into an actionable roadmap
• Give and solicit feedback in order to continually raise the bar for quality and craft
• Embrace our culture of experimentation and A/B testing

What you’ll have

• 8 Years of Product design / UX design experience, with some experience in mobile design.
• A portfolio of end-to-end product design work that showcases your involvement, from research and discovery to visual design and engineering implementation. support, and demonstrates your ability to lead and ship products that users love.
• Expertise in driving stakeholder relationships with Product Managers, Researchers and Engineers in previous roles
• Excellent interaction design, visual design, and prototyping skills
• Experience showcasing an end-to-end design process across multiple projects, that include interaction and visual design artifacts, multiple iterations, and high-fidelity prototypes
• Track record of designing and shipping products and leading projects to successful outcomes for global users and the business
• Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together
• Excellent English oral and written communication skills, including the ability to articulate and present rationale behind your design decisions
• Experience influencing and presenting to senior leaders.