Director - Store Maintenance

POSITION OVERVIEW: 

Incumbent is responsible for the UDF Retail Store Maintenance department and supporting the 170 retail stores by repairing and maintaining the equipment, machine, maintenance, preventative maintenance and repair operations.  Additional duties include equipment related installation for new and existing stores. 

Manages a team including Maintenance Technicians, Field Service Manager, Warehouse, Dispatch and Administrative associates.

General Duties and Responsibilities:

• Oversees, manages, plans and coordinates the activities of a team of multi-craft maintenance technicians.
• Develops and manages the annual Store Maintenance budget in partnership with Retail Operations. Partners on Retail M&R, inter-department fiscal budget and any associated capital expenditure planning/budgeting.

• Monthly, if not weekly, facilitate deep dives into fiscal result (actions versus forecast) and communicate with VP of Ops on findings.

• Oversee the management and execution of work requests from a number of sources and may frequently communicates with key stakeholders to determine the validity, priority, and method(s) of remedy.
• Oversees the assignment of work orders (dispatcher) based on priority of the job as well as the skill set and availability of the technicians. Oversees and may regularly personally review the progress of work, each individual technician’s back log and reassign or reprioritize as necessary.
• Collaborates with UDF Real Estate team on new construction and associated stages with a focus on the final stages of new builds.
• Partner with UDF Property/Facilities Manager on external maintenance items impacting the retail stores as needed.
• Expected to have a broad technical base of general maintenance related expertise and management.
• Interacts with equipment and parts supplier’s technical support staff to expedite troubleshooting and identify suitable substitutions or upgrades of parts.
• Manages and oversees utilization of outside contractors and service personnel when needed and ensuring their work is done to internal standards. Negotiates rates and service level agreements that balance operational availability and expense.
• Works with Field Service Manager to ensure that work performed is done in an efficient manner, the materials and parts used are appropriate for the job and that once the work is completed the equipment or system is safe, operates or performs as intended, and is reliable.
• Other job responsibilities include but are not limited to preparing reports, reviewing equipment and contractor bids.
• Some level of after-hours support for UDF Retail locations upon discovery or notification of a significant maintenance related issue that requires his / her supervision.
• Optimizes costs through effective budget planning and management and maintains a cost-effective approach toward asset management and safe and effective execution of preventative maintenance.
• Optimizes the availability and operation of equipment assets through appropriate predictive and preventative maintenance and safe effective execution of corrective maintenance projects.
• Coordinates major maintenance and project requirements with key stakeholders.
• Sets and evaluates departmental goals and objectives through a collaborative effort with field maintenance departmental supervision and Retail Operations.
• Shares best maintenance practices with other UDF maintenance and analyzes external maintenance trends for potential impact/improvement for UDF.
• Ensure parts availability in the dedicated Store Maintenance warehouse to minimize equipment down-time.  Balances the need to keep inventory on-hand with associated costs of procurement and warehousing.
• Manages fleet of maintenance vehicles and associated vehicle management from purchase to grave. This includes monitoring mileage, safety, viability of each unit as an asset. Current count = 20
• On going investigations into future state needs resource wise, as to stay up with market and competition models. (head count, fundamental approach to service)
• On going investigations into future state needs of department internally, the needs and justification for more, or less, in-house offerings, serving both Store Maintenance and Real Estate needs (external and internal store).
• On going investigations into the viability and justification for current purchasing model and warehousing practices (procurement and distribution) consignment versus direct buy versus bulk buying versus other procurement concepts. Communicate and collaborate with marketing as needed and requested.
• On-going long-term planning against current technology and UDF realistic needs (energy management, GPS, dispatch board, A/P related software) in collaboration with department experts elsewhere at UDF. 
• All other duties as assigned.

People Management:       

• Working with a solid team expectation that to receive all employees’ recommendations as showing all have input to corrective decisions or to maximize efficiency.

• Responsible for providing direct reports with timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth;
• Developing the appropriate talent pool including recruitment to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
• Incumbent also holds his direct reports accountable for performing the same functions and activities with their direct reports if applicable.
• Responsible to ensure maintenance technicians are trained and qualified to perform the work they are assigned and to conduct training or provide the recourse to ensure technicians are trained and in compliance with regulatory requirements for training.
• Trains maintenance staff, creating a solid training procedure that will meet personal requirement/UDF practices – including effective use of the computerized maintenance management system – Problem solving tools – risk and failure analysis – maintenance scheduling and analysis of maintenance related data and equipment histories.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School diploma or GED equivalent
• College degree or equivalent experience preferable in engineering, business, food production, maintenance or related fields
• 6 - 8 years operational maintenance experience in retail convenience/grocery/QSR
• 3 - 5 years management experience
• Demonstrated knowledge and experience in all phases of maintenance and repair to include mechanical, pneumatic, hydraulic, electrical, and building maintenance continuous improvement objectives, and maintenance,
• Journeyman level training or equivalent in training & experience preferred.
• HVAC, Plumbing, and electrical certification preferred.
• Experience in troubleshooting and maintaining process control systems and software.

Computer/Technical:

• Ability to use all Microsoft Office software, including Word, Excel, & PowerPoint
• Previous experience with Dispatch and/or multi-location maintenance systems preferred.

Physical requirements

• Will work in office, manufacturing, refrigerated and frozen (sub-freezing and below 0-degree environments)
• Must be capable of walking on wet and uneven surfaces and climb stairs occasionally and climb ladders occasionally.
• Must be capable of standing and walking up to 50% of a workday.
• Must be capable of lifting up to twenty-five pounds occasionally.
• Must be capable of grasping objects with either full hand and manipulate small objects with fingers
• Must be capable of speaking, reading, writing, and hearing English.