What are the responsibilities and job description for the IT Technical Support Specialist position at UEI Group Services, Inc?
UEI® Group companies are worldwide industry leaders in the supply and manufacture of foil stamping and embossing products. We are passionate about using precision, artistic execution, and innovative efficiencies to reliably provide engraving and foils to our customers around the world.
We are seeking a highly motivated and hands-on Technical Support Specialist to join our collaborative team. As a Technical Support Specialist, your main responsibility will be handling help desk tickets and providing basic troubleshooting for various technology-related issues. You will also play a key role in setting up new computers and software, ordering new equipment, and assisting with the rollout of new technologies. We are looking for someone with a minimum of 1 year of experience.
Duties:
- Handle help desk tickets and provide timely and effective support to end-users.
- Set up new computers and software, ensuring proper installation and configuration.
- Perform basic troubleshooting for a range of technology-related issues, including laptops, printers, copiers, hardware, and software.
- Maintain proper equipment and order new equipment to ensure the availability of necessary resources for the team and company.
- Assist with the rollout of new technologies.
- Collaborate with team members and establish positive working relationships across the company.
- Work closely with your manager, attending meetings to discuss ongoing projects, hardware requirements, and improvements in technical support processes.
Additional skills are a plus:
- Linux or Mac experience
- Active Directory experience
- Network management experience
UEI Group Services, Inc./Infinity® Foils, Inc./really is an Equal Opportunity Employer. UEI Group Services, Inc./Infinity® Foils, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Schedule:
- 8-hour shift but may need to be flexed based on business needs
- Monday to Friday but may need to be flexed based on business needs.
Work Location: In person
Requirements:- Active Directory experience
- MS365 experience
- MS Office Suite including SharePoint and Teams backend management
- Powershell administration experience
- Prior experience handling help-desk tickets and providing technical support.
- Familiarity with setting up new computers and software.
- Basic troubleshooting skills for various technology-related issues.
- Ability to work in a hands-on manner, tackling tasks directly and efficiently.
- Strong organizational and multitasking abilities.
- Excellent communication skills to interact with team members and end-users effectively.
- Must meet physical requirements of the job (bending, climbing, lifting up to 50 lbs.)
- This position does not qualify for any visa sponsorship.
