Dispatcher

• Assign tasks, routes, or jobs to drivers, technicians, or other personnel based on priority, location, and availability
• Act as a liaison between field staff and management, relaying instructions, updates, or emergency information via phone, radio, or software systems
• Track the progress of deliveries, service calls, or operations using GPS, dispatch software, or other tracking tools
• Address delays, route changes, or unexpected issues (e.g., traffic, breakdowns) by adjusting plans or providing alternative solutions
• Maintain accurate logs of dispatched calls, schedules, and completed tasks for reporting or compliance purposes
• Respond to inquiries from clients or customers regarding status updates, estimated arrival times, or service details
• Ensure operations follow safety regulations, company policies, and industry standards (e.g., DOT regulations for trucking)
• Address and resolve delays, last-minute scheduling changes, or unexpected logistical challenges
• Assist in fleet maintenance coordination and report any mechanical issues with vehicles or equipment
• Sit at the reception desk to greet and assist visitors in a professional and friendly manner
• Answer and direct phone calls, taking messages as needed
• Respond to customer inquiries via phone, email or in person
• Manage office supplies and assist with administrative tasks
• Organize and maintain files, records, and reports
• Regular attendance is required
• Follows safety procedures
• Other duties may be assigned

• Valid Florida Driver’s License with an acceptable driving record (in accordance with our Driver’s License and Motor Vehicle Record Check Criteria)
• Ability to pass a background check screening in accordance with Florida’s Jessica Lunsford Act (or equivalent state classification)
• High school diploma or equivalent
• 2 years of dispatching, logistics, or scheduling
• Strong organizational and multitasking abilities
• Excellent communication skills, both verbal and written
• Proficiency with dispatch software, GPS systems, and basic office tools (e.g., Microsoft Office)
• Ability to work under pressure and make quick decisions
• Knowledge of local geography or routes (depending on the role)
• Attention to detail and problem-solving skills

• Experience working in a construction materials testing lab
• Knowledge of transportation logistics, route optimization, and fleet management

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• Majority of the work is performed in an office setting, requiring prolonged sitting while using a computer, phone, and dispatching equipment
• Occasional movement within the office or job site may be required to coordinate with field personnel or inspect equipment
• Frequent use of hands for typing, writing, and operating communication devices such as radios, phones, and dispatching software
• Clear verbal communication is essential for coordinating with drivers, technicians, and supervisors via phone or radio
• Ability to read computer screens, maps, schedules, and dispatch logs with clarity
• Occasionally required to lift and carry office supplies, documents, or small equipment up to twenty-five pounds
• May involve exposure to outdoor environments, construction sites, noise, dust, and varying weather conditions when coordinating with field teams
• Must be able to handle high-pressure situations, including last-minute schedule changes, delays, and troubleshooting logistical challenges