Clinical Manager - University of Florida Health

Job Description

Job Description

With centers nationwide, Intuitive Health partners with health systems to bridge the gap between fee-for-service and value-based care. By optimizing ER utilization, we enhance patient outcomes while driving loyalty, repeat visits, and site-level profitability. Our unique hybrid model eliminates the need for patients to choose between the ER and urgent care, offering seamless access to high-quality care, shorter wait times, and concierge-level service.

This is an exciting opportunity to join a rapidly growing organization known for its exceptional culture, commitment to patient-centered care, and strong career growth potential.

About Intuitive Health

Founded in 2008, Intuitive Health is the nation’s leading provider of outsourced Emergency and Urgent Care services . Built on the foundation of Servant Leadership , we foster a culture that inspires confidence, collaboration, and a commitment to excellence. Our retail-based approach to access and customer service has driven consistent double-digit growth, making us the largest provider of hybrid ER and Urgent Care services in the U.S.

Position Overview :

The Clinical Manager plays a key leadership role in overseeing the non-physician clinical team, working in collaboration with the Program Director and Hospital Partner to deliver outstanding patient experiences. This leader ensures efficient operations, high-quality clinical care, and a culture of teamwork, continuous improvement, and patient-centered service. Responsibilities Responsibilities include :

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
• In coordination with the Hospital, recruit and manage the onboarding of clinical staff
• Provide initial and on-going training and education for clinical staff
• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
• Scheduling of clinical staff
• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
• Provide ongoing leadership training and mentoring to clinical staff
• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
• Provide quarterly reporting on performance measures applicable to the site
• Serve as cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.
• Encourage a work environment that is friendly and respectful.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.
• Participate in applicable committees as requested
• Other duties as needed

Required Skills Requirements :