What are the responsibilities and job description for the Customer Svc Specialist position at UF Health Central Florida?
Overview
The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.
Responsibilities
High School Diploma/Equivalent is required.
The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.
Responsibilities
- Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
- Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
- Takes and accurately records patient payments for balances during check-in or check-out.
- Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
- Clearly and concisely communicates with physicians and staff regarding any patient related issues.
- Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
- Assists in maintaining liaisons with other organizations and offices for the exchange of information.
High School Diploma/Equivalent is required.
