What are the responsibilities and job description for the OPS Clinical Service Rep position at UF Health Dentistry Wildlight?
Completes all front desk activities. Greets patients and checks them in for their scheduled appointment. Verifies responsible party identification and demographic information and ensures children are present with appropriate parent/guardian. Provides registration forms, release forms, and other forms to patients for electronic signature. Inputs (or verifies for returning patients) patient demographics, verification of identity, insurance, and registration information into Axium (electronic health record). Schedule follow-up appointments at checkout. Collects payment for services rendered.
- Customer service. Answers incoming calls from patients, dentists, and other dental care providers (internal and external), etc. Responds to patients', and dentists' questions directly within their scope.
- Arranges care. Schedules patient appointments and obtains prior dental records (as needed). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information to set up a new patient in the electronic health record. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients into clinic, provides excellent customer service, and informs prospective patients of procedures and eligibility requirements to become a clinic patient. Obtains pre-authorizations as needed for clinical care and procedures.
- Works in conjunction with the UF College of Dentistry (UFCD) central Business Office to resolve any insurance or patient transaction or financial account errors.
- Other duties as assigned.
-Must have Dental Office experience
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $19