Front Desk Coordinator

UF Health Proton Therapy Institute (UFHPTI), located in Jacksonville, Florida, is seeking a Front Desk Coordinator. The individual in this role will be responsible for greeting all patients upon arrival and handling general incoming calls from patients, vendors, and others. This highly visible position involves providing patients with general information about UFHPTI and ensuring phone numbers and demographic information are correct in the system. The individual will communicate with patients regarding treatment start times, delays, and instructions as directed by Radiation Therapists. They will serve as a liaison for several internal departments, including nursing, therapists, and social services. Additional responsibilities include performing administrative functions, sorting incoming mail daily, managing department calendars, and scheduling exit interviews with staff and patients. Work hours are 6:00 a.m. to 2:30 p.m., Monday through Friday.

Qualified candidates should possess:

• A minimum of two years of experience in a medical office front desk position, preferably in oncology.
• The ability to multi-task in a fast paced environment.
• Strong computer skills with proficiency with MS Office, including Word and Excel.
• Knowledge of and experience with medical terminology.
• The ability to problem-solve and handle difficult situations effectively and professionally.
• An understanding of professional patient/employee boundaries
• A high level of professionalism in interactions with patients, visitors, and employees as well as in appearance.
• The want and ability to foster a team environment.
• The ability to see projects through to completion with minimal supervision.
• Above-average communication skills, both in person and over the phone.
• The understanding of and adherence to infection control practices at all times.
• Experience using Electronic Medical Records systems such as EPIC (preferred, not required).

Why Join Us?

The UF Health Proton Therapy Institute was the first facility to bring proton therapy to the Southeastern United States and continues to provide cutting edge radiologic technologies. In addition, UFHPTI offers a competitive salary, benefits package, 10 paid holidays, tuition reimbursement and a generous PTO program along with an excellent work environment. Here, you will have the opportunity to work with a dedicated team that is committed to providing world-class care to our patients.

UFHPTI supports a drug free workplace and we are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Jacksonville, FL 32209 (Required)

Ability to Relocate:

• Jacksonville, FL 32209: Relocate before starting work (Required)

Work Location: In person