Clerical Educator | Downtown | Days

Job Duties

Designs, develops, coordinates and conducts clerical training to improve the knowledge and work performance of the clerical staff who work in the clinics. Provides classroom-based and on-site education and training for staff at all levels of Ambulatory Care. Provides needs assessment, develops high quality course curriculum in response to organizational needs and work-flow updates.

Essential Functions

• Provides classroom-based and on-site education and training for staff at all levels of Ambulatory Care. Provides needs assessment, develops high quality course curriculum in response to organizational needs and work-flow updates.

• Collaborates and serves as a liaison to other departments, which may include, but are not limited to, the Business Group, Epic Team, and Patient Support Services, for workflow and process improvement.

• Participates in the development, revision, and implementation of front office policies.

• Adds, develops, and implements training classes and/or educational notices as needed to include annual online

refresher training.

• Conducts training programs independently and evaluates the effectiveness of the program.

• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.

• Provides review, observations, and training to ambulatory clinics for process improvements in areas of clerical

operations.

• Provide support to clinics requesting assistance with clerical operations.

• Provide support to clinics requesting assistance with clerical operations

• Presents at the monthly Office Manager meeting concerning clerical changes and/or issues.

• Responds to requests for assistance regarding work-flow processes to ensure continuity and adherence to policy and

procedure.

• Tests all upgrades and new applications to adjust training, policies, and support knowledge for clinics.

• All other duties assigned.

Experience Requirements

2 years     Adult education or other training development and delivery                                                                     required

1-2 years Minimum of 1 yr. experience directly related to work experience as a CSR / Financial Service Rep    required

Education Requirements

Bachelors Education                                                                                                                                           preferred

Travel Up to 50%

UFJPI is an Equal Opportunity Employer and Drug Free Workplace