CSR Patient Access Center

Summary

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high-volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.
• Verify insurance information. Verify benefits and insurance referral information.
• Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheelchairs and other special transportation needs.

Education Requirement:

• High School Diploma or GED equivalent required

Qualifications

• Required Experience: 1 year - Data Entry
• Preferred Experience #1: 2 years - Clerical/customer service -ideally in a health care related industry
• Preferred Experience#2: 1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material
• Preferred Experience #3: 1 year- Call center experience Education: High School Diploma or GED equivalent required
• Additional Duties: Additional duties as assigned may vary.