Department Assistant | Behavioral Health Resource Center | Nights

This is a full-time, night-shift position. 

The Department Assistant provides clerical and administrative support in the Behavioral Health Resource Center to facilitate optimal operational flow. This position requires excellent customer service and communication skills while working directly with patients and professional staff.

• Reception: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; comforts patients by anticipating patients' anxieties; answering patients' questions; maintains the reception area; ensures availability of treatment information by filing and retrieving patient records.
• Interprets hospital policies to visitors or staff and communicates appropriately using good “guest relations” skills.
• Obtains complete demographic information; obtains accurate information regarding financial status and/or Insurance, notating the appropriate Subscriber and Guarantor; obtains copies of insurance and ID cards; maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Performs cashier functions such as issuing receipts for payments and obtaining electronic authorizations for credit card payments; responsible for turning in all receipts and payments/cash daily by shifts end along with logging petty cash with a team member per shift (start-end person).
• Assist with admissions, discharges, and transferring of patients to alternate levels of care, performs clerical duties as needed to include, record requests, faxing clinical information to car providers for continuity of care.
• Assists the duties of the BH OP Practice Financial Specialist, under the supervision of the Practice Manager.
• Completes data entry, billing for insurance purposes, manage data collection necessary for contract reporting including performance, service, and demographic data.
• Completes clerical duties related to operation and record management of the CAIR Center documentation.
• All other duties as assigned by department.

High School Diploma or equivalent is required.

BLS, provided by American Heart Association (AHA), required within 30 days of hire.
Completion of NAPPI training (Non-Abusive Psychological and Physical Intervention) within 90 days of employment; annual certification required thereafter.
Level 2 Background Check required upon hire.

1 year of Clerical experience preferred.