What are the responsibilities and job description for the Guest Services Specialist/ Child Life/ PRN/ Variable position at UF Health?
Overview
Under the direction of the Director of Child Life Services, facilitates a welcoming and supportive environment for patients and families in pediatric and mother / baby inpatient units. Functions as a liaison between patients, families, visitors and staff to facilitate the highest level of patient satisfaction. Orients and supports patients / families regarding hospital environment, amenities, and resources. Facilitates (during welcome desk coverage) family / visitor access to pediatric units to maintain safe environment. Provides leadership and facilitates community visits and events to the benefit of patients / families and to promote satisfaction of community members / volunteers. Collaborates with Child Life staff and Volunteers to maximize patient / family access to recreational activities. Responsible for enhancing unit environment while meeting regulatory requirements and maintaining survey readiness. Proactively facilitates communication and problem resolution between unit staff, other departments, and the patient / family.
Qualifications
Minimum Education and Experience Requirements :
- High School graduate or equivalent, college degree preferred - One-year clerical / customer service experience required, acute care setting preferred - Demonstrated computer experience - Proficient in reading and writing - Demonstrated strong oral and written communication skills - Demonstrated excellence in public contact skills (respect for others, courteous, tactfulness) - Demonstrated ability to problem-solve, prioritize, and display initiative; dependability, ability to accept direction and interact with others as a team member essential - Strong organizational skills with demonstrated ability to work independently
Motor Vehicle Operator Designation (Required) :
Employees in this position : Will not operate vehicles for an assigned business purpose
NOTE : A frequent driver is defined as one who uses his / her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his / her job.
Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position.
Licensure / Certification / Registration :
Must successfully pass a FBI Level 2 screening for this position.
