What are the responsibilities and job description for the Patient Experience Specialist| Patient Experience| Day| Full Time position at UF Health?
Overview
In collaboration with administrative and clinical leadership, the Patient Experience Specialist (PES) facilitates initiatives that foster and enhance a culture of patient and family centered care. Responsible for planning, design/development, implementation and evaluation of patient experience initiatives. Collects, analyzes, and interprets various statistical data related to assigned projects and task forces encompassing the patient experience. Functions as a project manager for the Patient Experience Department. Facilitates Patient Experience subcommittees, task forces, work groups, and project teams. Interfaces regularly with senior leaders, managers, staff, patients and family members.
Qualifications
Minimum Education and Experience Requirements: A bachelors degree in Business Administration, Health Sciences, Health Administration, Hospitality or related field or recognized equivalent, is required. A masters degree in one of the above disciplines is preferred. Ability to take complex/broad concepts and crisply define goals, objectives and work plans; comfortable getting into details but a capacity to understand the larger picture. Exceptional oral and written communication skills; ability to influence and persuade target audience. Thorough knowledge of project management and applicable industry experience in working on large scale complex projects that support large groups. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Strong analytic abilities - able to interpret and analyze qualitative and quantitative data to both identify the need for and assess the impact of policy and practice changes. Knowledge of HCAHPS and other patient experience survey instruments. Motor Vehicle Operator Designation: Employees in this position: none provided Licensure/Certification/Registration: NA
In collaboration with administrative and clinical leadership, the Patient Experience Specialist (PES) facilitates initiatives that foster and enhance a culture of patient and family centered care. Responsible for planning, design/development, implementation and evaluation of patient experience initiatives. Collects, analyzes, and interprets various statistical data related to assigned projects and task forces encompassing the patient experience. Functions as a project manager for the Patient Experience Department. Facilitates Patient Experience subcommittees, task forces, work groups, and project teams. Interfaces regularly with senior leaders, managers, staff, patients and family members.
Qualifications
Minimum Education and Experience Requirements: A bachelors degree in Business Administration, Health Sciences, Health Administration, Hospitality or related field or recognized equivalent, is required. A masters degree in one of the above disciplines is preferred. Ability to take complex/broad concepts and crisply define goals, objectives and work plans; comfortable getting into details but a capacity to understand the larger picture. Exceptional oral and written communication skills; ability to influence and persuade target audience. Thorough knowledge of project management and applicable industry experience in working on large scale complex projects that support large groups. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Strong analytic abilities - able to interpret and analyze qualitative and quantitative data to both identify the need for and assess the impact of policy and practice changes. Knowledge of HCAHPS and other patient experience survey instruments. Motor Vehicle Operator Designation: Employees in this position: none provided Licensure/Certification/Registration: NA
