What are the responsibilities and job description for the Referral Coordinator | Referral Coordinators | Day position at UF Health?
Overview : JOB DUTIES
Review and audit patient accounts for accurate resolution of a credit balance or Refund request according to Department Policies.
Essential Functions
Research Epic Credit Balances to accurately resolve, which could include but not limited to adjustment, distribution, transfer, request review by Business Department
Process refunds to Insurance Carriers, including State and Federal Payors according to Policy guidelines, which can include calling Insurance Carriers for verification of requests.
Process Self-pay Hospital or Physician Refunds, which could include calling Insurance Carriers and / or Guarantors according to Policy Guidelines
Respond to incoming Correspondence which includes faxes, email, phone inquiries and the Epic Correspondence Report
Maintain assigned production standards for resolution of Credit Balances
Special projects as assigned.
Temperament
Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.
Qualifications :
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE
Skills, Knowledge, Abilities
Teamwork
Ability to work in a team environment.
Professionalism
Ability to interact effectively with staff and outside contacts on a variety of levels.
Communication
Excellent oral and written communication skills.
Experience Requirements
Length of Experience
Type of Experience
Required / Preferred
2 years
Medical Billing and / or Insurance Follow-up
preferred
Understanding of basic insurance rules and explanation of benefits is essential
preferred
Customer service skills
preferred
Payment posting optional
preferred
Knowledge of EPIC
preferred
Additional Details :
Education Requirements
Degree / Diploma Obtained
Required / Preferred
High School Diploma or GED equivalent
Required
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
