What are the responsibilities and job description for the Template Editor Lead | UF Call Center | Day position at UF Health?
Overview
Responsibilities
Qualifications
Under general supervision of the Utilization and Capacity Manager, this position supports patient access through processing of Cadence (EPIC) support tickets regarding template changes and other related activities. The Template Editor will process clinical department requests within appropriate time frames and reviews all requests to ensure that they align with our Patient Access Collaborative benchmarks. The Editor must display an initiative in resolving missing information, non-compliant template requests, via telephone calls and/or meetings with department personnel. The Editor will also review all work to ensure that all requests have been accurately completed and timely.
Responsibilities
- Uses system knowledge and critical thinking skills in modifying existing templates with minor changes i.e. subgroup updates and other changes as requested. Will also contribute knowledge of template design for strategic access initiatives and to ensure organizational access targets are achieved.
- Reviews each request for conformity with access initiatives, follows up with clinical department personnel (clinic leaders and/or providers} for resolution to obtain missing information needed to process the service request ticket within an appropriate time frame. Will ensure the makeup session details are provided so the bump list can be worked to reappoint those patients impacted by the template changes.
- Understands implications of template changes (proactively identifies gaps in template and scheduling configurations, visit types, slot durations, session limits, session time changes, etc.) and discusses any concerns with clinic leadership, as appropriate.
- Collaborates with Access Center team to resolve issues, improve workflows and overall patient access. Will also attend and participate in internal and interdepartmental meetings, as requested, and will communicates new templates changes to requester, Department Administrator, Access Center, etc.
- All other duties as assigned
Qualifications
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE - 2 years Medical operations related to patient scheduling, access and/or clinic systems - Required
EDUCATION - High School Diploma or GED - Required
CERTIFICATE - Patient Access Ops certificate - within 6 months of hire
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
