What are the responsibilities and job description for the IT Infrastructure Technician, Tier 2 Network Support position at UF Information Technology (UFIT)?
Classification Title
IT Infrastructure Technician
Classification Minimum Requirements
An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
CCNA Certification or equivalent must be obtained within the first 12 months of employment.
Job Description
UF Information Technology (UFIT) is currently seeking an entry level IT Infrastructure Technician to join Infrastructure and Communication Technology (ICT), a unit within UFIT.
Employment with UFIT provides an excellent opportunity to work with other employees who are dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
As part of ICT, you will join the Tier 2 Network Support team, which is the team that primarily works on the adding, removing, changing, and repair of infrastructure elements of the campus existing networking footprint, including remote off-campus locations around the state of Florida. As part of ICT, you will support and maintain moderately complex network systems. As part of the Tier 2 Network Support team, you will troubleshoot and develop network and communications solutions alike across campus.
Some Key Responsibilities And Characteristics Of This Position Are
UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.
Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.
About The University Of Florida
The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.
Benefits
Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.
Vacation-accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31, when possible, determined on a unit-by-unit basis.
In addition to paid time off, the University of Florida offers a very competitive benefits package.
Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.
Expected Salary
$46,000
Required Qualifications
An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
CCNA Certification or equivalent must be obtained within the first 12 months of employment.
Valid driver's license required.
Preferred
The ideal candidate will possess the following education, experience, and skills:
This position requires U.S. work authorization.
A Criminal Background Screening is required.
Applicants are required to submit the following with their application:
Health Assessment Required: No
IT Infrastructure Technician
Classification Minimum Requirements
An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
CCNA Certification or equivalent must be obtained within the first 12 months of employment.
Job Description
UF Information Technology (UFIT) is currently seeking an entry level IT Infrastructure Technician to join Infrastructure and Communication Technology (ICT), a unit within UFIT.
Employment with UFIT provides an excellent opportunity to work with other employees who are dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
As part of ICT, you will join the Tier 2 Network Support team, which is the team that primarily works on the adding, removing, changing, and repair of infrastructure elements of the campus existing networking footprint, including remote off-campus locations around the state of Florida. As part of ICT, you will support and maintain moderately complex network systems. As part of the Tier 2 Network Support team, you will troubleshoot and develop network and communications solutions alike across campus.
Some Key Responsibilities And Characteristics Of This Position Are
- Responsible for troubleshooting and resolving moderate complex network issues.
- Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components.
- Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide.
- Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement.
- Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations.
- Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings.
- There is a special emphasis on statewide WAN including IFAS and Wall-Plate building networks. Other network segments include the campus building LANs, campus wireless access, campus core network, and external WAN connections.
UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.
Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.
About The University Of Florida
The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.
Benefits
Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.
Vacation-accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31, when possible, determined on a unit-by-unit basis.
In addition to paid time off, the University of Florida offers a very competitive benefits package.
Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.
Expected Salary
$46,000
Required Qualifications
An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
CCNA Certification or equivalent must be obtained within the first 12 months of employment.
Valid driver's license required.
Preferred
The ideal candidate will possess the following education, experience, and skills:
- CCNA certification and/or equivalent certification
- Knowledge of physical network infrastructure and components.
- Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, and ICMP.
- Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs
This position requires U.S. work authorization.
A Criminal Background Screening is required.
Applicants are required to submit the following with their application:
- Cover Letter
- Resume or CV
- Professional References (Minimum of 3)
Health Assessment Required: No
Salary : $46,000
