What are the responsibilities and job description for the Membership Specialist position at UFC GYM PEARLAND?
Benefits:
- Employee discounts
- Flexible schedule
- Bonus based on performance
- Opportunity for advancement
The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead Generation & Appointment Booking
- External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member’s name and contact information.)
- Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
- Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
- Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
Guest Touring, Membership Presentations, & Personal Production
- Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook.
- Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
- Ensure Personal Sales Room Financial goals are met or exceeded each month
- New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
- Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
Customer Service
- Follow up with members that have enrolled to ensure we are exceeding expectations.
- Provide the highest level of customer service possible when communicating and interacting with guests.
- Assist in maintaining a clean and operational facility.
- Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation.
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities
- Sales practices and techniques.
- General understanding of Fitness Industry.
- Must have good interpersonal communication skills.
- Excellent customer service skills
- Ability to work with computers.
- Independent, self-starter with strong organizational skills.
- Must be a team player
Minimum certifications/educational level:
- High school degree or GED required.
- Must complete company sales training and orientation program.
Minimum experience:
- 1-2 years sales experience preferred.
Salary : $10 - $30