What are the responsibilities and job description for the Membership Specialist position at UFC GYM - Whitestown, IN?
The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.
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ESSENTIAL DUTIES & RESPONSIBILITIES
Lead Generation & Appointment Booking
- External marketing, promotions, and prospecting. This is a daily activity and requires off-site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting in leads. (A lead is a non-member’s name and contact information.)
- Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
- Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
- Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goals set forth by the company.
Guest Touring, Membership Presentations, & Personal Production
Customer Service
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