Bilingual Mortgage Loan Officer (Spanish) - North Carolina

Job Summary

Join our dynamic team as a Bilingual Mortgage Loan Officer (MLO) in Cary, NC, and play a pivotal role in fulfilling our purpose of empowering our members to achieve financial success and brighter futures. In this exciting opportunity, you’ll be instrumental in assisting members looking to purchase or refinance their homes, significantly impacting their life journey. Your core responsibility as an MLO involves understanding each member’s unique financial needs and guiding them through our extensive suite of mortgage products to find the perfect fit. Our aspiration is to be loved by millions, and as an MLO, you will contribute to this goal by providing exceptional service and support to our members.

You’ll work collaboratively with our dedicated local teams, including in-house processing and underwriting experts, ensuring a seamless and efficient loan process. This role is perfectly suited for individuals who are passionate about providing exceptional financial solutions within a supportive, team-oriented environment. Join our team in Cary, NC, and embark on a rewarding career with us, where your efforts directly contribute to helping members realize their homeownership dreams and secure brighter futures.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond.  At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Service Analysis:

• Advise members by identifying the correct mortgage product for their housing needs and financial future
• Review and analyze credit and Desktop Underwriting (DU) findings
• Exhibit sales and financial analysis competency in the origination process, creating solutions and mortgage management plans for the member
• Actively seek opportunities to increase loan volume
• Exhibit strong consultative sales skills, analytic ability, knowledge of the mortgage bond market, and ability to perform and explain mathematical comparisons of the mortgage options available to the member
• Comply with RESPA, HMDA, and other laws and regulations
• Maintain knowledge of current mortgage guidelines

System and Member Documentation:

• Utilize CRM to consistently track and communicate all phases of the loan process from start to closing
• Serve as a liaison between involved parties in the mortgage transactions such as REALTORS, title company personnel and others
• Attend the closing when possible
• Make post-closing follow-up calls to ensure member satisfaction and request referrals
• Provide timely and accurate loan information to members
• Display a commitment to providing up-to-date and accurate information by attending a minimum of two professional seminars annually and pursuing on-going learning.

Business Development:

• Serve as UFCU outside sales representative by actively identifying, soliciting, developing relationships with REALTORS, builders and other referral partners to increase mortgage lending business in the community
• Make calls and presentations to referral partners
• Create outside referral sources to generate 100% of monthly volume goals
• Develop and implement sales strategies designed to meet credit union and mortgage lending goals in the community.
• Participate in industry professional associations to stay informed and educated on the mortgage industry

Other:

• Perform other duties as assigned
• Adhere to all company policies, procedures and business ethics codes
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the MLO role

Knowledge/Skills/Abilities

• Displays strong interpersonal skills through fostering teamwork and demonstrating patience and respect when dealing with difficult situations
• Fully competent in Microsoft Office, Encompass, and other related software programs. Demonstrates the ability to use loan origination software to efficiently perform job functions.
• Knowledgeable in all aspects of the Federal and State Regulations dealing with Mortgage and Home Equity lending, required. These include but are not limited to: HMDA, RESPA, Fair Housing, ECOA, TIL, and Section 50, Article XVI of the Texas Constitution.
• Ability to present ideas and thoughts in a clear, concise manner. Ability to make oral presentations with persuasiveness and confidence. Ability to use clear and simple language to get the message across to members and co-workers.
• Able to quickly build rapport and establish credibility with members and co-workers.
• Ability to manage multiple projects, under tight deadlines while maintaining the accuracy and integrity of loan documentation.

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience

Minimum Requirements

• High school diploma or equivalent required
• Minimum of two (2) years of inside/outside sales experience required
• Minimum of two (2) years of mortgage loan origination experience, including experience with self-sourced loans, required
• Must be fully bilingual in Spanish and English, with the ability to read, write, and speak fluently in both languages
• Must pass a Spanish language proficiency test as part of the hiring process
• Must be bondable

Preferred Requirements

• Bachelor’s Degree preferred
• Bilingual in Spanish is preferred

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires working frequently at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually loud.