Facilities Security Specialist

Job Summary

The Facilities Security Specialist performs and coordinates the maintenance and repair of security systems, ensuring prompt attention to service requests to support UFCU members, employees, departments, and branches. This role promotes teamwork and quality service through daily communication and coordination with the Facilities team.

The Facilities Security Specialist reports to the Manager - Facilities.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Security System Management

• Assists the Sr. Facilities Specialist in the installation, updating, and maintenance of access control, video surveillance, fire alarms, and building alarm systems at UFCU locations.
• Conducts video surveillance research as requested.
• Assists with ATM lighting, security, and video integration.
• Responds to branch security audit issues.
• Responds to after-hours calls to help with security and alarm issues.

Compliance and Policy Adherence

• Ensures compliance with UFCU's corporate security policies, standards, guidelines, and procedures to support the physical security of all UFCU facilities, property, employees, and members.
• Partners with Information Security Officer, Compliance Officer, Assurance Services, and Facilities Manager to ensure compliance with all federal, state, and local laws.

Incident Management and Prevention

• Addresses security-related incidents with members and employees.
• Stays current with robbery prevention and mitigation processes.
• Assists with Operational Emergency Action and Disaster Recovery Planning when necessary.

Collaboration and Vendor Management

• Collaborates with managers and IT to audit 911 testing for all facilities.
• Works directly with security-related, fire, and electrical vendors.
• Assists Sr. Facilities Security Specialist with all security design, planning, and implementation during new facility construction and renovation.
• Partners with Facilities on all security-related issues and service requests as needed.
• Assists Sr. Facilities Specialist to review vendor performance annually.
• Coordinates with shred vendor on Plaza and branch shred service.

Service Management

• Creates and manages ServiceNow requests to track and record notes on services provided to UFCU staff.
• Ensures transparency and improves service delivery within the organization by recording details, tracking progress, and keeping accessible records of all service interactions.
• Oversees the monthly lighting report, changes lightbulbs, and schedules interior and exterior lighting repairs as needed.
• Maintains relationships with local, state, and federal law enforcement and other governmental agencies.
• Aids other Facilities team members as needed with Event Center set ups and building related maintenance issues.

Other

• Adheres to all company policies, procedures, and business ethics codes.
• Completes required regulatory training as assigned.
• Maintains strict adherence and compliance with all laws, rules, regulations, and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulations.

Knowledge/Skills/Abilities

Knowledge

• Proficiency in maintaining video surveillance systems, fire alarms, and building security systems.
• Proven knowledge of physical security management.
• Comprehensive knowledge of interior and exterior lighting systems and controls.
• Strong understanding of local, state, and federal regulations regarding physical security.
• Basic understanding of high and low voltage electrical systems.

Skills

• Strong written communication skills.
• Strong organization and time management skills.
• Strong attention to detail.

Abilities

• Capable of learning and using UFCU security software programs for access control, video surveillance, and building alarm systems.
• Capable of showing excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude.
• Ability to train staff members in security measures and emergency response protocols.
• Capable of conducting security assessments and audits to identify potential vulnerabilities.

Core Competencies

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Requirements

• High school diploma or GED
• Minimum of three (3) years of experience working in physical security.
• Minimum of two (2) years of customer service experience.
• Minimum of two (2) years working in a team environment.
• Must have a clean driving record and be able to drive company vehicles (vans, trucks, cars).
• Must be bondable

Preferred Requirements

• Associates degree
• Bilingual in Spanish and English
• Experience working in a credit union or financial services industry.

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately.
• The employee must regularly lift and/or move up to 100 pounds and frequently lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

• This position requires frequently working onsite at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• May occasionally move from one work location/branch to another.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually

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