Temp - HR Operations Coordinator

Job Summary

The HR Operations Coordinator serves as the initial point of contact for daily human resources (HR)-related inquiries from UFCU employees and external business partners and facilitates timely responses and resolutions to inquiries.  The HR Operations Coordinator performs HR-related administrative functions and provides coordination support for end-to-end HR Operations functions. The HR Operations team is comprised of HR Administration, Benefits, Employee Programs, HR Business Systems & Reporting, Payroll, Leave Management, and Compensation & People Analytics.

The HR Operations Coordinator reports to the Manager – HR Operations.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Internal and External Customer Service

• Serve as the initial point of contact for daily HR-related inquiries from UFCU employees and external business partners
• Frequently monitor HR department communication channels, including the HR email Inbox, fax inbox and phone line, and facilitate timely and thorough responses and resolutions to inquiries
• Research and escalate inquiries and requests of greater complexity to HR subject matter experts for timely resolution as appropriate
• Respond to pending action items to ensure timely and thorough resolution as needed

HR Administration

• Perform general HR administrative processing, including HR credit card reconciliation, supply and gift card orders, inbound/outbound mail
• Perform and facilitate HR administrative functions within HRIS system, including but not limited to new hires, transfers, offboarding, name changes, title changes, etc.
• Responsible for coordinating response to unemployment claims and employment verifications
• Facilitate the exiting employee process including sending exit letters, coordinating return of personal belongings, deploying exit survey, etc.
• Maintain and update HR forms and workflows
• Facilitate digital employee file administration, including structure of folders and files for ease of use and accuracy
• Facilitate changes and ensure integrity of data on intranet, including updates to the Promotions, Transfers, and Exits page and the HR landing page
• Bi-weekly HR team meeting coordination including meeting owner schedule, calendar invite, and template agenda
• Serve as the backup to other HR Operations responsibilities, as needed

Human Resources Functional Support

• Perform Benefits administrative functions, including open enrollment support, monthly invoice data entry, and processing employee reimbursement programs, Sabbatical requests, and service anniversary and Personal Time Off award program imports
• Day-of and/or virtual support for Wellness and Volunteer events and projects
• Serve as the backup to other HR Operations function responsibilities, as needed

Operational Excellence

• Implement Rapid Continuous Improvement to streamline and document all processes for HR Operations Coordinator function
• Ensure accuracy and integrity of data processed for HR Operations Coordinator function

Other

• Perform other duties as assigned
• Adhere to all organizational policies, procedures and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Art, OFAC and Fair Lending Regulations

Experience

Minimum Requirements

• Associate’s Degree in a related business field. Years of relevant experience may be substituted for degree requirement.
• Minimum of one year of Human Resources coordination experience
• Minimum of one year of high-level customer service experience
• Demonstrated experience working with HRIS/HCMS platforms
• Demonstrated experience with Human Resources processes, policies, and terminology
• Must be bondable

Preferred Requirements

• Demonstrated experience working with UKG/UltiPro (Ultimate Software)
• Knowledge and training in process improvement methodologies, including Rapid Continuous Improvement and Kaizen
• Credit Union or financial services background
• Knowledge of credit union policies, procedures, laws, and regulations
• Current Human Resources certifications or designations

Knowledge/Skills/Abilities

Knowledge

• Basic familiarity with Human Resources processes
• Demonstrated proficiency with Microsoft Excel, and strong working knowledge of Microsoft Word and PowerPoint

Skills

• Strong analytical skills with high attention to detail
• Strong communication skills including written, verbal, interpersonal, collaborative, and active listening skills
• Strong organizational and time management skills, with the ability to successfully meet deadlines
• Strong project management skills

Abilities

• Ability to discern sensitive information while maintaining confidentiality
• Positive and customer-focused mindset, with strong problem solving skills and proactive approach in recommending solutions
• Ability to multi-task with consistent follow-through
• Proactive mindset for continuous improvements to simplify the employee experience
• Possess a team orientation and collaborative mindset skilled at building relationships to achieve goals and objectives
• Possess intrinsic curiosity mindset – default to action, open-minded, ability to break down silo thinking, and a solution provider mentality
• Ability to conduct research and gather information to provide solutions

Competencies

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking
• Approaches change with a positive mindset

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus
• Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

• This position requires frequently working onsite at UFCU Plaza in Austin, Texas
• This position may involve periodic stressful conditions
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
• May occasionally move from one work location/branch to another
• Public contact position, requiring appropriate professional appearance
• Frequent computer use at a workstation of up to two hours at a time
• The noise level in the work environment is usually quiet

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