Mortgage Lending Systems Analyst

Job Summary

The Lending Systems Analyst supports Mortgage Services and Mortgage Lending by providing analysis and expertise about various Mortgage Lending Systems used at UFCU, including Encompass®, Simple Nexus, DocuSign, and SureFire. This position leverages extensive system knowledge to collaborate and support business needs to ensure UFCU’s Loan Origination System (LOS) supports the credit union mission, vision, and values.

The Lending Systems Analyst reports to the Senior Lending Systems Manager as part of the Lending Systems team.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In Pursuit Of Our Aspiration That UFCU Is Loved By Millions Of Members And Built To Thrive For Generations, We Are Guided By Our Values

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Serve as the secondary point of contact for escalated questions and issue resolution of all Mortgage software applications, including but not limited to Encompass, Simple Nexus, SureFire, Optimal Blue, DocuSign, and Reggora, and support the Associate System Analysts with escalations.
• Act as backup on requests from internal users while troubleshooting complex or escalated issues in a timely manner and escalating items to appropriate tech support as needed.
• Provide support to other areas of Lending, including Consumer and Commercial Lending systems.
• Apply expert knowledge of the credit union's business model to design, document, and test system configuration to satisfy all end-user needs.
• Maintain expert knowledge of Mortgage Lending processes, procedures, and guidelines, including staying informed on industry compliance and regulation standards.
• Collaborate with project managers, Lending Management, other business partners, and subject matter experts to address and map out enhancement requests.
• Collaborate with IT and other UFCU interfacing system administrators, such as Symitar Episys, Engage, Online Banking, OM3, Mobile Banking, Temenos Infinity, nCino, etc., to provide a consistent member experience across all channels.
• Work collaboratively with business units at all times to assist in developing projects to meet UFCU strategic objectives.
• Develop guidelines to ensure consistent processes for building custom fields, documents, and data entry forms
• Create business rules for data entry, workflow progression, and regulatory compliance as requested by each business unit.
• Build and maintain custom documents as needed and standards for maintenance of document management.
• Work collaboratively with Lending management teams to implement solutions that support process or procedure improvements that could help streamline or automate processes.
• Research and recommend system configurations to optimize UFCU member and employee experience.
• Create, maintain, and deploy reports to support the goals and objectives for Lending.
• Track and report system issues and defects.
  
  

Other

• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
  
  

Knowledge/Skills/Abilities

Knowledge

• Strong knowledge of Mortgage loan process, current Mortgage lending laws and regulations, Mortgage loan documentation, loan requirements, and Mortgage loan terminology
• Intermediate knowledge of reporting, analyzing, interpreting, and researching information
• Basic working knowledge of UFCU’s loan originations systems, such as Temenos Infinity for Consumer Lending and nCino for Commercial Lending
  
  

Skills

• Proficient with Microsoft Office Suite
• Strong computer skills, overall technical aptitude, and ability to quickly gain proficiency in new programs utilized by the lending department
• Strong attention to detail and organizational skills
• Strong verbal, written, interpersonal, and active listening communication skills
• Superior customer service skills
  
  

Abilities

• Ability to appropriately safeguard confidential information
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to consistently and effectively make evaluative judgments
  
  

Competencies

• Adaptability
• Building Member Loyalty
• Building Partnerships
• Communication
• Emotional Intelligence
• Focus on Results
• Influence
  
  

Experience

Minimum Requirements

• High School Diploma or equivalent.
• Minimum of two (2) years of System Administration experience with Encompass products or other Mortgage Loan Origination Systems.
• Minimum of three (3) years of experience in the Mortgage Lending industry.
• Demonstrated expertise in analytical research, critical thinking, problem-solving, and making solid business decisions.
• Demonstrated experience exhibiting attention to detail, time management, written and oral communication, and working in a team atmosphere adhering to deadlines.
  
  

Preferred Requirements

• Bachelor's degree in Accounting or Finance or a related field. Four (4) years of relevant experience may be substituted for degree.
• Experience with Simple Nexus, SureFire, Optimal Blue, Temenos Infinity LOS or Collections, DocuSign, nCino, LaserPro.
• Familiarity with SCRUM and Agile methodologies.
• Familiarity with credit union philosophies and practices.
  
  

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The employee will make extensive use of the telephone and virtual communications platforms requiring the ability to effectively and accurately explain complex information.
  
  

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• This position requires frequently working onsite at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, more than 40 hours a week, and evening/weekend hours.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually moderate.