What are the responsibilities and job description for the Underwriting Support Professional position at UFG?
UFG is currently seeking an Underwriting Support Professional whose primary focus will be to learn the support functions for the Underwriting Department. This position will acquire knowledge to effectively manage workflow and provide timely and accurate service to internal and external customers. Responsibilities include account set up, quoting, policy issuance, policy administration requests, and account service. The Underwriting Support Professional I will support OneUFG mindset and UFG’s Vision, Mission, and Values.
Responsibilities:
- Gain an understanding of commercial insurance underwriting terminology and support processes.
- Gain exposure and skills on various software platforms.
- Responsible for logging and tracking in new quote submissions.
- Processes transactions on all commercial lines policies with assistance from in-house support including set-ups, quotes, new business issuance, policy changes, policy renewals, cancels, and all other transactions supporting other business units.
- Assist underwriters with information gathering and email correspondence by obtaining information needed for underwriting decisions.
- Meet acceptable quality and productivity levels established by management.
- Develop and maintain a strong working relationship with underwriting staff.
- Direct correspondence with agents to include receiving and making phone calls and sending emails.
- Learn how to provide support to other business units such as Risk Control and Premium Audit.
- Gain understanding of guidelines and authority levels to determine what needs to be referred to higher levels of support or underwriter.
- Maintain regular communication with underwriting support leadership and Team Lead(s) on progress of training.
- Maintain confidentiality and privacy when handling sensitive information.
- Exhibit and promote Business Enablement Behaviors.
Qualifications:
Education:
- High school diploma or equivalent.
- Associates degree preferred.
Certifications/Designations
- Employees are expected to participate in continuing education throughout their careers.
Experience:
- General customer service experience preferred.
- Commercial Lines insurance experience or equivalent rating experience preferred.
- General office environment experience preferred.
Working Conditions:
- General office environment.
