What are the responsibilities and job description for the Account Manager position at UG2?
The Custodial Account Manager is responsible for the overall administration of the custodial services, aligning with the objectives of maintaining high standards of cleanliness, hygiene, and facility appearance in a cost-effective manner. The Account Manager must ensure the highest level of professionalism, meet the clients' needs, and commit to the goal of 100% cleanliness and orderliness across the facility. The Manager will develop and oversee the implementation of a preventive maintenance function, manage custodial inspection and monitoring programs, define and enact best custodial practices, and consistently evaluate and improve current cleaning, maintenance, and operation methods.
Job Responsibilities :
- Oversee the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals; ensure smooth execution of all custodial operations.
- Ensure the availability of an adequate inventory of supplies required for the operation of the facility.
- Direct and monitor activities of custodial contractors working within the facility, ensuring that they work in line with the organization's standards and objectives.
- Maintain comprehensive and up-to-date documentation related to custodial operations for the facility.
- Supervise and manage a team of custodial staff, including hiring, training, and development.
- Develop and implement QA / QC processes in line with best custodial practices and regulations.
- Oversee infrastructure assessments to ensure optimal cleanliness and hygiene.
- Display exemplary leadership behaviors and uphold the highest safety, quality, and service standards.
- Deliver and model UG2's commitment to excellent customer service.
- Develop and implement custodial programs that align with client and customer demands and specifications.
Key Interactions :
Requirements (Knowledge, Abilities, Skills, and Education and / or Experience) :
Working Conditions and / or Physical Requirements
About UG2 :
At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.
