What are the responsibilities and job description for the Sales Coordinator position at UGA Finance?
Job Description
Job Description
Description :
Job Summary : The Sales Coordinator is responsible for engaging with potential clients and existing merchants, and selling products, primarily through outbound calls, emails, and following up on leads.
Principle Responsibilities :
Build and maintain positive relationships with new and existing clients.
Identify sales opportunities using cold calling, mailing lists, etc.
Maintain current knowledge of products, including product, pricing, and marketing strategy.
Research and maintain working knowledge of customer needs, identifying potential opportunities and unfulfilled needs and following up as appropriate.
Coordinate conversations and provide product demonstrations.
Negotiate sales terms and close sales deals, in accordance with pre-determined quotas.
Maintain accurate documentation, including notating information in the lead management system with decision makers and answers to qualifying questions.
Work collaboratively to solve problems and improve processes.
May assist in resolving client and consumer complaints and inquiries, backing up the Partner Account Manager as needed.
Requirements :
Knowledge, Skills, and Abilities :
Excellent organizational and time management skills, including the ability to multi-task.
Excellent verbal and written communication skills, including a strong ability to communicate via phone and email with clients.
Excellent customer service skills; service-oriented and able to resolve customer grievances.
Strong interpersonal skills with a proven ability to collaborate with a team.
Demonstrated critical thinking and problem-solving skills.
Proficient in Microsoft Office Suite, Customer Relationship Management, and related software.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.
Work Experience :
2 years customer service experience required.
Prior sales experience highly preferred.
Training and Education :
High school diploma or equivalent required.
Complete all required training as assigned.
Working Environment and Requirements to Perform Job Responsibilities
Ability to work full-time (average of 40 hours per week).
Ability to work in a shared office, private office, and / or cubicle in accordance with job duties and responsibilities.
Ability to be on location and / or assigned confidential location(s) for client services for all work hours.
Effective with shifting roles, responsibilities, and expectations in a changing work environment.
Ability to see computer screen, read, and complete forms
Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
Ability to sit for prolonged periods of time / work at a desk.
Ability to answer the phone in a busy environment – hear callers and be responsive.
Ability to work in a high intensity / fast paced work environment and be able to multi-task and prioritize.
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