Area General Manager

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview:

The Area General Manager has the overall responsibility for overseeing all aspects of a company's day-to-day operations, including managing staff, developing growth strategies, maintaining budgets, ensuring financial performance, and implementing policies to achieve overall business goals. The successful candidate must be capable of leading a workforce including Comfort Advisors, office staff and HVAC service and installation technicians. The successful candidate thrives in a fast-paced, high-pressured environment and has a natural ability to lead and motivate the team to learn, strive for improvement, and feel a real sense of urgency about meeting our customer needs. This position also demands diligence about tracking service delivery and financial KPI’s. The Area General Manager is expected to meet company goals by providing clear direction and setting a positive example for attitude, professionalism, and work ethic. The successful candidate must be able to formulate, articulate, and lead strategic and tactical efforts to drive efficiencies and profitability within a highly competitive HVAC market.

Responsibilities:

• Provide leadership, guidance, and support to District personnel focused on customer satisfaction, growing the policy base and meeting overall revenue and profit growth goals
• Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices.
• Ensure compliance with company’s policies
• Develop and maintains a culture of performance management and accountability
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Ability to build and maintain a high performing team through recruiting, training, coaching and development activities
• Proven ability to significantly contribute toward or lead operations initiatives with a results-oriented approach
• Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals
• Experience with budget preparation and fiscal management
• Ad-hoc responsibilities as assigned

Job Requirements:

• Bachelor’s degree in business, or related field, or equivalent experience
• MBA or master’s degree a plus
• Minimum of 4-6 years general management experience managing a service delivery organization
• Experience with leading a union workforce preferred
• Strong analytical, verbal and written communication and interpersonal skills
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks    
• Competency in MS Windows, MS Word, MS Excel, and MS Outlook
• Ability to analyze and interpret data and prepare reports
• Excellent communication and interpersonal skills, both verbal and written
• Strong work ethic and willingness to take ownership
• Exceptional strategic thinking and problem-solving skills
• Ability to balance multiple tasks and changing practices
• Ability to work independently
• Travel up to 50% as needed

HomeServe USA is an equal opportunity employer.

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