What are the responsibilities and job description for the Principal Advisory System Leader position at ugiutilitt1.valhalla.stage?
UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company. The foundation of our success lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.
We offer comprehensive benefits, some of which are:
- medical, prescription, dental, vision, life insurance
- disability plans
- 401(k) matched savings plan
- paid vacation
- company stock purchase program
- wellness programs
- tuition reimbursement
- paid parental leave
- paid volunteer time
- adoption assistance
Job Summary
Reporting to the Sr Manager of Infrastructure, this position will coordinate and work with the Systems Infrastructure, Networking, and Business teams in supporting, deploying, and maintaining the infrastructure.
This position manages technical infrastructure projects to meet department objectives. Installs, customizes, and maintains system software and hardware. Tracks hardware resources and recommends future expenditures to meet anticipated business needs. Develops, implements, and maintains standards and procedures for UGI IT infrastructure. Provides direction and support for other IT departments to complete their objectives. Interacts with software and hardware vendors to evaluate potential software and hardware products and solve technical problems.
Duties and Responsibilities
Production:
- Install and maintain IT infrastructure components (hardware and software, performance management software, database management software, VM hosts, SAN Storage, Server OS, Server hardware, and associated infrastructure, including internal switches and server housing). Be conversant and knowledgeable with VMware infrastructure to maintain and deploy a virtual environment.
- Thorough understanding of VM concepts, tools, and best practices to ensure that server infrastructure performs optimally.
- Tune systems to meet or exceed Service Level Agreements. Trouble-shoot and fix system performance problems. Modify system resources to enable business applications to meet user requirements.
- Set up and maintain disaster recovery procedures. Perform disaster recovery tests of major business systems. Set up and maintain backup and recovery procedures and infrastructure monitoring tools.
- Effectively interface with networking team to maximize IT infrastructure availability and Security team to ensure a compliant Cybersecurity posture.
- Support IT personnel with IT infrastructure-related problems.
Strategic Business Interactions:
- Mentor and train I/S staff in procedures, standards, and system facilities.
- Interact with other I/S departments to support IT infrastructure requirements.
- Work with software vendors to evaluate potential products and resolve technical problems.
- Keep apprised of technology advancements through education classes, seminars, self-study, industry, and business contacts.
- Make recommendations on the use of emerging technologies.
- Closely work with Network and Cybersecurity team to ensure maximum performance and security of UGI Business systems.
Planning:
- Define, prioritize, schedule, and monitor multiple technical projects, developing and maintaining comprehensive project plans. Review future projects and ensure the necessary resources are available to satisfy projected resource requirements.
- Assist in planning annual IT infrastructure objectives and budget.
- Plan and estimate effort project resource requirements.
- Plan migration paths for system software.
- Assist other I/S departments in planning projects where technical expertise is required.
- Perform capacity planning for IT infrastructure components.
- Advise management in major architectural decisions and direction.
- Design VM infrastructure and implement hardware and infrastructure software to align with long-term IT goals.
- Advise management on toolsets needed to meet performance and availability goals.
- Work with Governance and Cybersecurity groups to ensure that IT infrastructure meets industry-recognized best practices.
Administration:
- Track and review project progress against plans.
- Prepare and present status reports.
- Implement policies and procedures.
- Design and maintain IT infrastructure standards and procedures. Ensure that documentation is current and accurate.
Knowledge, Skills and Abilities
- Experience in managing and operating the Unix/Linux and Windows operating systems.
- Effectively prioritize and execute tasks in a high-pressure environment.
- Experience in Server hardware technologies such as Lenovo, Cisco UCS, and Nutanix.
- Strong knowledge of SAN technologies and protocols such as Fibre Channel, iSCI, and NFS.
- Excellent verbal, written, analytical, and interpersonal skills.
- Familiar with regulatory and compliance items governing IT.
- Basic familiarity with Business processes and functions.
Education and Experience
- BS Degree in Computer Science, Information Systems, or related field preferred.
- Minimum of 8 years of supporting Windows Server.
- Minimum of 8 years of supporting VMware virtualization environment (ESX, vCenter).
- Minimum of 5 years of supporting server hardware (Cisco UCS, Lenovo, Nutanix, etc.).
- Minimum of 5 years of Storage Expertise, PureStorage, NetApp, Infinidat.
- Minimum of 8 years of supporting Microsoft Windows Server operating systems (2008,2016, 2019, etc.).
- Active Directory, Group Policy Experience.
- DNS/DHCP Experience.
- Previous experience with VMware Horizon or Citrix XenApp/XenDesktop.
- Excellent analytical, organization, and problem-solving skills.
- Demonstrated ability to plan, organize, train, evaluate, and direct work of assigned staff.
- Comfortability with structure and routine.
- Demonstrated strong written and oral communication skills, including strong relationship-building skills and leadership capabilities.
- Ability to form relationships across all levels of the company while modeling UGI Utilities' culture and values.
- VMware, Microsoft, EMC, Pure Storage, Cisco, or other related certifications, ITIL Foundation certification (at hire or within 12 months in position).
UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
