What are the responsibilities and job description for the Shift Leader position at Ugly Dumpling?
Ugly Dumpling Express (Holmdel, NJ) is seeking a Shift Leader to join the team!
Shift Leaders are trained to perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.
Reports to: General Manager & Assistant General Manager
Direct Reports: Line Cooks, Crew Members, Prep Cook, Dishwasher
Essential Duties and Responsibilities:
- Supervises and coordinates hourly team members during shifts, ensuring adherence to standard procedures and maintaining service quality, in alignment with guidelines set by the AGM and GM.
- Executes operational plans in collaboration with AGM and assists in optimizing crew member assignments for efficient service delivery.
- Ensures hourly team members follow quality standards, SOPs, and food safety regulations throughout their shifts, maintaining a safe and hygienic environment for guests and staff.
- Implements procedures guided by the AGM to maintain cleanliness and uphold hygiene standards in the dining area and restrooms.
- Provides on-shift guidance and support to hourly team members, aiding in decision-making, resolving conflicts, and maintaining a positive work environment during their shifts.
- Engages actively with guests, addressing inquiries, feedback, and ensuring exceptional customer service standards as directed by the AGM and GM.
- Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
- Leads Crew Members and directs all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
- Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.
About Ugly Dumpling:
From a modest street snack to a statement dish representing Chinese culinary culture in the world stage, the history of Xiao Long Bao (Soup Dumplings) resembles the tale of an ugly duckling turning into a swan. At Ugly Dumpling, our commitment is to go beyond its boundaries and cultivate a new gastronomic journey, with the most authentic flavors of Chinese cuisine blended with contemporary creativity and a little extra imagination. Inspired by the bustling food streets of Shanghai and the rich history of family cookbooks of old and modern Chinese cuisine, we are dedicated to reimagining those most favored local recipes by curating new, exciting, and playful experiences for our diners today. Whether it’s at our dine-in locations or our “Grab&Dip” fast-service spots, Ugly Dumpling invites you to join us in the world of exciting authentic flavors re-imagined.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Holmdel, NJ (Required)
Work Location: In person
Salary : $20 - $21
