What are the responsibilities and job description for the Network Engineer - Level I position at UHI?
Who You Are
This position is for a technology consultant to support the network, applications, and users for managed clients. An ideal candidate will have real world experience providing direct support to businesses.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
What You'll Do
- Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets, and email requests.
- Perform maintenance, installations, and upgrades to clients’ local, wide, wired, and wireless area computer networks. Install and test network servers, operating system software, routers, switches, email accounts, set up laptops / desktops, and migrate clients into the cloud and other related network components / equipment.
- Perform network monitoring diagnostics, proactive and preventative maintenance to ensure that network systems are operational and running at peak performance.
- Maintain proper documentation of systems, licensing, applications, and network topology for clients.
- Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations, etc.
- Travel to and from clients' work sites with personal vehicle.
- Participate in after hours support rotation.
- Follow Standard Operating Procedures for day-to-day activities.
Other Duties :
Active Directory
What You Bring
An ideal candidate will have real world experience providing direct support to businesses.
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