What are the responsibilities and job description for the Service Dispatch position at UHL Company?
Job Description
Salary: 52k to 85k DOE
About The Company
Uhl Company Inc is a Complete Building Solutions company founded in 1917. We offer expertise in all areas of Building Systems. Mechanical, Electrical, HVAC, Fire and Life Safety are what we do best. We offer careers ranging from HVAC, Industrial Building Engineering and Maintenance, Building Automation, Information Technology, Electronics Technology and Administrative Support. With offices in Maple Grove, Duluth and Calumet MI, Uhl Company continues to grow and offer top quality sales and service.
Our success is a reflection on the team we employ. We believe that in order to create an environment of teamwork, accountability must be at the forefront of our plan. We encourage our team to be the best that our industry and community has to offer. We believe in creating an environment of teamwork and accountability, providing our staff with the tools, training and mentoring needed to be successful. We are a team, not just a company.
Please visit us at www.uhlcompany.com for more details and current career listings.
Job Title: Service Dispatch
Position Overview:
As a Service Dispatcher, you will be our point of contact to clients and will be responsible for coordinating, controlling and directing activities of the service department and technicians. This position requires a high level of correspondence with customers, technicians, supervisors and the field.
Must be customer service oriented and possess advanced customer service skills.
Must be able to work well with others in a fast paced, high volume environment.
Ability to work accurately in a fast-paced environment.
Position Requirements:
Must pass background check.
Proficiency in standard office computer programs such as MS Office 365.
High School Diploma or GED.
Two plus years of related experience and / or training in customer service or equivalent combination of education and experience. Knowledge of industry is preferred but not required.
You will attend weekly service meetings.
Must be able to work in the office with the Service Manager and the Field Supervisor in a supportive team atmosphere.
Advanced written, verbal, customer service and relationship building skills. You will be answering incoming customer calls and responding to customer emails.
Must have strong organizational skills. You will be scheduling and coordinating service calls as they are received, you will then dispatch service technicians while maintaining the dispatch board / schedule.
You will coordinate with account managers and customers to precisely understand requirements for each individual site.
You will contact customers with Parts Waiting status as parts are received for scheduling.
Flexible, willingness to adapt to change.
Ability to work well with others both internally and externally in stressful situations.
Should operate effectively and efficiently with minimal supervision.
Working Condition / Physical Requirements:
Frequent sitting for extended periods of time, standing, walking, bending and stooping.
Compensation Package:
Competitive Salary.
Health, Dental, Life and Vision Insurance.
Paid Time Off (PTO).
Paid Holidays.
401(k) Plan with a company match.
Profit Sharing Plan.
Annual Discretionary Bonuses.
Salary Range: $52,000 to $85,000 DOE
Uhl Company is an equal opportunity and affirmative action employer.
Salary: 52k to 85k DOE
About The Company
Uhl Company Inc is a Complete Building Solutions company founded in 1917. We offer expertise in all areas of Building Systems. Mechanical, Electrical, HVAC, Fire and Life Safety are what we do best. We offer careers ranging from HVAC, Industrial Building Engineering and Maintenance, Building Automation, Information Technology, Electronics Technology and Administrative Support. With offices in Maple Grove, Duluth and Calumet MI, Uhl Company continues to grow and offer top quality sales and service.
Our success is a reflection on the team we employ. We believe that in order to create an environment of teamwork, accountability must be at the forefront of our plan. We encourage our team to be the best that our industry and community has to offer. We believe in creating an environment of teamwork and accountability, providing our staff with the tools, training and mentoring needed to be successful. We are a team, not just a company.
Please visit us at www.uhlcompany.com for more details and current career listings.
Job Title: Service Dispatch
Position Overview:
As a Service Dispatcher, you will be our point of contact to clients and will be responsible for coordinating, controlling and directing activities of the service department and technicians. This position requires a high level of correspondence with customers, technicians, supervisors and the field.
Must be customer service oriented and possess advanced customer service skills.
Must be able to work well with others in a fast paced, high volume environment.
Ability to work accurately in a fast-paced environment.
Position Requirements:
Must pass background check.
Proficiency in standard office computer programs such as MS Office 365.
High School Diploma or GED.
Two plus years of related experience and / or training in customer service or equivalent combination of education and experience. Knowledge of industry is preferred but not required.
You will attend weekly service meetings.
Must be able to work in the office with the Service Manager and the Field Supervisor in a supportive team atmosphere.
Advanced written, verbal, customer service and relationship building skills. You will be answering incoming customer calls and responding to customer emails.
Must have strong organizational skills. You will be scheduling and coordinating service calls as they are received, you will then dispatch service technicians while maintaining the dispatch board / schedule.
You will coordinate with account managers and customers to precisely understand requirements for each individual site.
You will contact customers with Parts Waiting status as parts are received for scheduling.
Flexible, willingness to adapt to change.
Ability to work well with others both internally and externally in stressful situations.
Should operate effectively and efficiently with minimal supervision.
Working Condition / Physical Requirements:
Frequent sitting for extended periods of time, standing, walking, bending and stooping.
Compensation Package:
Competitive Salary.
Health, Dental, Life and Vision Insurance.
Paid Time Off (PTO).
Paid Holidays.
401(k) Plan with a company match.
Profit Sharing Plan.
Annual Discretionary Bonuses.
Salary Range: $52,000 to $85,000 DOE
Uhl Company is an equal opportunity and affirmative action employer.
Salary : $52,000 - $85,000
