Telecom Analyst

POSITION SUMMARY:

The Telecom Analyst's responsibility is to plan, develop, and implement the PruittHealth's telecommunications infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, mobile devices, voicemail and PBX communication systems. The person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support user needs where required.

ESSENTIAL JOB FUNCTIONS:

Procure, setup, maintain, and troubleshoot corporate iPhones

Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response

Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols

Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems

Generate telecommunications usage and network traffic reports

Configure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software products

Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutions

Conduct frame relay, ISDN, and [ ] switch maintenance

Modify and/or rearrange telecommunications systems to accommodate additional services or change

Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling

Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues

Assist with the installation and troubleshooting of telecom systems

ESSENTIAL SKILLS AND EXPERIENCE:

Apple iPhones, MDM platforms, Avaya suite, Contact Center (Avaya and Cisco)

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

We are eager to connect with you! Apply Now to get started at PruittHealth!

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

Job: Information Technology
Schedule: Full-time
Shift: 1st Shift
Work Locations: PruittHealth Connect Inc 1626 Jeurgens Court