CARE NAVIGATOR- Monday-Friday

BH Shared Services (a UHS company)

One of the nation’s largest and most respected providers of hospital and health-care services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Position Summary:

Responsible for the timely processing of inquiry and referral calls.  Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request.  Enters call data into the facility’s database, manages all e-fax application(s) to process incoming referrals and transfers requests in a timely manner. Effectively communicates with physicians, unit and the admissions triage staff with assigned area and/or hospitals. Follows all hospital policies and procedures regarding the referral management process.  This position requires flexibility in scheduling and offers opportunity for a hybrid work environment. 

*SHIFT WILL BE Monday-Friday 11:00am - 7:30pm

This opportunity provides the following:

UHS offers a challenging and rewarding work environment
Growth and development opportunities within UHS and its subsidiaries
Competitive Compensation
Excellent Medical, Dental, Vision and Prescription Drug Plan.
401k plan with company match

Stock purchase discount
Generous Paid Time Off

Essential Job Duties:

Receives all referral/inquiry calls and responds to requests for transfer providing patient assessments in a timely manner. 

Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone or via telehealth.

Enters all-call data into the facility database, ongoing utilization of the facility’s electronic bed board for bed management purposes and completes the facility’s e-fax application(s) to disposition incoming referrals in a timely manner.

Ensures all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history. Ensures accurate information is provided to referral sources as requested.

Ability to effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management teams.

Ability to work a schedule based on departmental and facility needs which may include day, evening and weekend shift hours.  

Education:

RN License or Master Degree required

Knowledge:

  1-3 years of experience preferred in psychiatric health care.  Advanced knowledge and understanding of psychiatric services and medical capabilities that are provided by hospitals. 

  General knowledge and experience with reviewing medical and clinical information with appropriate medical staff and physicians. Working knowledge of involuntary processes and procedures and complies with all EMTALA regulations.

Skills:

Excellent customer service and communication skills (i.e., verbal and written).  Ability to prioritize; work well under periods of high stress and pressure.  Ability to demonstrate critical thinking skills and achieving prescribed goals.

Travel Requirements:

Up to 30%

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment
opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and
as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of
individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual
orientation), genetic information, national origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective
candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We
take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no
recruiter or employee will request financial or personal information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail,
Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at:
https://uhs.alertline.com or 1-800-852-3449

Salary : $11