Help Desk Rep / Operator / Information Services / FT / Day

Northwest Texas Healthcare System is a 495-bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Help Desk Operator

Position Summary:

Coordinates the IS Help Desk and service calls from users. Provides first level of support,
escalates and routes service requests appropriately.

Job Duties/Responsibilities:

1. Responds to telephone calls, emails and web requests for technical support. Provides first level of
support, escalates and routes service requests appropriately.
2. Tracks and monitors problems and requests to ensure timely resolutions.
3. Works with print vendor to replace toner cartridges when necessary.
4. Performs employee system access table updates. Coordinates efforts with Technical and Support Services
teams to update the role-based access database.
5. Maintains logbook on equipment signed out for repairs.
6. Assists in evaluating and planning tasks for projects, department moves, etc.
7. Properly documents and tracks software licenses, new equipment, replacements, and disposals in the Help
Desk System
8. Manages pager inventory, repairs, replacement, and expenses.
9. Tracks IS expenses and issues check requests for invoices.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation and Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300 Subsidiaries!
• Tuition Reimbursement
• Retention Bonus Program
• Loan forgiveness Program
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements: 

1. Working knowledge of personal computers and other productivity software.
2. Working knowledge of MS Windows operating system features and configuration.
3. Working knowledge with MS Office applications.
4. Ability to multi-task and manage conflicting priorities.
5. High school diploma or equivalent.

Desired Qualifications

 Experience using a Help Desk trouble ticketing system

 Familiarity with software that enables the remote control of workstations in a networked environment

 Knowledge of Microsoft Active Directory

 Experience working in a healthcare environment

Physical and Sensory Requirements: 

1. Ability to read, write and converse in English.
2. Ability to speak and hear, to allow discussions with employees and peers.
3. Ability to remain calm and composed under stress.
4. Ability to respond to pages and telephones.
5. Ability to evaluate and interpret information and make independent decisions.
6. Must be able to tolerate occasional long hours and occasional loud noise.

Disclaimer

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.