What are the responsibilities and job description for the Patient Account Coordinator position at UHS?
Follow-up on Hospital patient accounts by utilizing Acts, Midas and Scan System. Prepare physician billing accounts for refunds through the Misys Tiger System. Prepare and write-up cash for posting. Enter adjustments through UHS bad debt system for approval. Create and maintain patient account spreadsheets in Excel. Prepares accounts for month end through Spool Explorer for bad debt accounts. Follows Self Pay Collections procedures by use of phone calls, data mailers and notification to support staff in a timely manner. Transfer accounts deemed uncollectible to outside collection agencies. Prepares hospital deposits through the Teller Scan system. Identifies and processes approve adjustments. Identify and resolve problems within the department. Prepares physician billing packets for FedEx delivery and pick-up. Coordinates collection procedures with Business Office staff and supervisor. Forwards all necessary information to appropriate Business Office staff.
• Enter adjustments through UHS bad debt system for approval.
• Create and maintain patient account spreadsheets in Excel.
• Prepares accounts for month end through Spool Explorer for bad debt accounts.
• Follows Self Pay Collections procedures by use of phone calls, data mailers and notification to support staff in a timely manner.
• Transfer accounts deemed uncollectible to outside collection agencies.
• Prepares hospital deposits through the Teller Scan system.
• Identifies and processes approve adjustments.
• Identify and resolve problems within the department.
• Prepares physician billing packets for FedEx delivery and pick-up.
• Coordinates collection procedures with Business Office staff and supervisor.
• Forwards all necessary information to appropriate Business Office staff.
• Practices Service Excellence.
Qualifications
High School Diploma or equivalent. Typing, clerical experience, filing, work organization, prioritization, time management skills, sound judgment and decision-making skills, office procedure skills, communication skills, office equipment experience, and experience in psychiatric facility helpful.
A minimum of zero to one (0-1) years of experience preferred. In the absence of any of these qualifications upon hire, with the exclusion of licensure, employee must demonstrate the ability to learn these concepts and develop these skills within a reasonable time frame via the organization’s orientation and training program.
Service Excellence is part of all we do at The Carolina Center for Behavioral Health. Our standards include:
• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.
• Demonstrate professionalism and excellence by looking professional, being accountable for actions and delivering excellence in our everyday work.
• Practice teamwork by participating in decision-making and process improvement, communicating effectively and focusing on the problem/issue, not the person.
EQUAL EMPLOYMENT OPPORTUNITY: The Carolina Center is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.
AMERICANS WITH DISABILITIES ACT: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
