What are the responsibilities and job description for the Referral Management Center Liaison position at UHS?
Parkwood Behavioral Health System (a UHS facility):
Parkwood Behavioral Health System provides behavioral health and chemical dependency services to the Mid-South region and has been in business since 1987. We are located in Desoto County, in the northwest corner of Mississippi and approximately 7 miles south of Memphis.
As treatment options and patient care innovations have continued to become available we strive to provide the highest level of quality care to our patients. At Parkwood, our caring staff focus on providing compassionate care to meet the needs of individuals, families and communities.
We offer a full continuum of care that provides treatment options to meet the individual needs of adults, adolescents and children. Parkwood Behavioral Health System includes a 148-bed inpatient acute and residential care facility, as well as partial hospitalization and intensive outpatient programs.
For more information about Parkwood Behavioral Health System, please visit our website at https://parkwoodbhs.com
REFERRAL Management Center Liaison
Full-time - 10:30 am- 7pm
The Referral Management Center Manager provides managerial oversight of the timely processing of inquiry and referral calls. Ensures Department is effectively communicating with referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Monitors the entry of call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Ensures Department effectively communicates with unit staff, physicians, and Admissions Triage Staff. Assists with development of and ensures compliance with hospital’s policies and procedures regarding referral management. Maintains Department schedule and leads the hiring, interviewing, and training of new Staff. Assists Admissions Director with the analysis of referral and key indicator data.
Qualifications
Education:
Licensed RN; Master’s Degree in a Behavioral Health related field (QMHP)
Experience:
3-5 years of experience preferred in psychiatric health care. Minimum of 1-3 years of experience managing a Clinical team.
Licensure/Certification:
Licensure as a Registered Nurse in state of Mississippi and CPR Certification.
Knowledge:
Excellent customer service and communication skills (i.e., verbal and written). Ability to prioritize and work well under periods of high stress and pressure. Ability to multi-task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires ability to utilize Department specific electronic applications; and data analytic skills. Experience reviewing medical and clinical information to staff appropriately with physician is required. Provides effective leadership within the Referral Management Center (RMC) and the ability to organize RMC Staff to effectively and timely serve patients, families, and referral sources through the referral process. This position carries out supervisory responsibilities in accordance with the organization’s policies and procedures. This includes assisting the Director of Admissions with interviewing, hiring, and training of new employees as well as scheduling, appraising performance, disciplining employees, addressing complaints and resolving problems within the RMC.
Benefit Highlights:
- Challenging and rewarding work environment
- Career development opportunities within UHS and its Subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- Tuition Reimbursement
- 401(K) with company match and discounted stock plan
- Generous Paid Time Off
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
www.uhs.comEEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
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Salary : $13
