TEAM LEADER Fri-Mon

UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Due to tremendous growth our national call center is adding experienced  Team Leads at our regional office conveniently located in Brentwood, TN Are you looking to make a difference in your community? Looking for a company with a true career path and positive environment? This is a full-time role with excellent benefits, professional working environment and work that makes a difference. 

Benefit Highlights

· Challenging and rewarding work environment

· Competitive Compensation & Generous Paid Time Off

· Excellent Medical, Dental, Vision and Prescription Drug Plans

· 401(K) with company match and discounted stock plan

· SoFi Student Loan Refinancing Program

· Career development opportunities within UHS and its 300 Subsidiaries!

Position Summary: Team Lead

The National Call Center team lead is responsible for providing ongoing education and training while assisting with the day-to-day operations of verification of benefits (VOB), operations team (Ops), and admissions coordination (AC).

This position will support the verification of benefits (verifying benefits, completing documentation needed for admission, collaborating with direct supervisor to expedite verifications), operational needs (assisting with coverage, direct communication with facility management and business development, removing barriers preventing patients from admission), and admissions coordination (assists management with assigning duties pertaining to admissions, follow and ensure each call is answered).

This position will be responsible for the administrative and reporting tasks associated with the admission center including VOB reporting, OPs documentation, and AC reporting. This position will provide support to the admissions center teams (VOB, Ops, AC).

Essential Job Duties:

• Ensures the day-to-day team requirements and goals are being met with the assigned team by providing ongoing education and training with new and current employees.
• Manages the on-boarding checklist for all new employees including 30, 60, 90, and 6-month reviews.
  
• Monitors the assigned team activities to ensure the team is providing the necessary support, follow-up, and documentation for their assigned facilities.
  
• Resolves escalated issues and barriers within the team regarding treatment pertaining to benefits, scheduling, financial and admission approval.
  
• Effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management teams.
  
• Answer calls, emails and chats associated with the admissions process. Identify needs of each patient and directs to the specific team for proper handling.
  
• Assists with preparing daily, weekly, and monthly reports. Collaborates with the manager to review and identify trends and issues.
  
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests are effectively handled for transfer and admission.
  
• Acts as liaison for admissions center and facility staff during the admission process and daily facility meetings.

UHS Who we are:

One of the nation’s largest and most respected providers of hospital and health services, Universal
Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily
since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in
2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in
2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public
Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its
subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and
ambulatory care access points, an insurance offering, a physician network and various related services
located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Career development opportunities across UHS and its 300 locations!

Education/Experience:

High School Graduate/Equivalent required, Vocational/Technical school Graduate Preferred

1-3 years related experience with at least 6 months transactional experience required.

Core Work Schedule:

Friday, Saturday, Sunday, Monday (Tues/Wed Off) 10am-8:30 pm

Skills:

• Working knowledge of patient rights.
• Ability to lead and direct others.
  
• Excellent verbal and written communication.
• Exposure to CMR systems.
  
• Understanding of verbal and non-verbal cues for those struggling with mental health and addiction.
• Microsoft Office Suite.
  

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment
opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and
as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of
individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual
orientation), genetic information, national origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective
candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We
take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no
recruiter or employee will request financial or personal information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail,
Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at:
https://uhs.alertline.com or 1-800-852-3449

Salary : $12