What are the responsibilities and job description for the Practice Manager, Eastside Cleveland position at UHUC?
University Hospitals Urgent Care- Lead with Purpose, Drive Operational Excellence
Are you a results-driven leader who thrives in a fast-paced, patient-centered environment? Join University Hospitals Urgent Care as a Practice Manager, where you’ll oversee daily operations, inspire teams, and ensure outstanding patient care. This role is perfect for an experienced manager who excels at driving efficiency, leading teams, and delivering top-tier customer service.
As a Practice Manager, you will be responsible for overseeing clinic operations, managing both clinical and administrative teams, and ensuring a seamless patient experience. You’ll play a key role in implementing strategic initiatives, optimizing workflows, and fostering a positive work culture.
Why You'll Love Working Here:
- Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
- Paid Time Off: Recharge and take care of yourself
- 401K with Company Match: Plan for your future
- Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
- Professional Growth: Leadership opportunities & professional development
Key Responsibilities:
- Lead & Inspire Teams: Manage clinical and administrative staff to ensure top-tier patient care and customer service
- Drive Operational Excellence: Implement strategies to achieve budget goals and key performance indicators
- Develop Strategic Vision: Set and communicate annual goals aligned with Piedmont Urgent Care’s mission and objectives
- Ensure Compliance & Quality: Partner with clinical leadership to uphold regulatory and patient care standards
- Manage Staffing & Development: Oversee scheduling, performance evaluations, and team growth initiatives
- Monitor Inventory & Resources: Ensure adequate medical supplies and equipment availability
- Support Local Growth: Collaborate with marketing teams to increase center visibility and patient volume
- Foster a Positive Culture: Uphold Piedmont Urgent Care’s core values of kindness, excellence, empowerment, resilience, and proactive service
- Travel as Needed: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required
Required Qualifications:
- Experience: Minimum 3 years of leadership experience (healthcare, hospitality, or retail management preferred)
- Industry Knowledge: Familiarity with healthcare operations, insurance processes, and coding (ICD-9, CPT) is helpful but not required
- Education: High school diploma or equivalent required
- Skills: Strong leadership, problem-solving, and multitasking abilities in a dynamic environment
- Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
- Flexibility: Ability to travel to other Piedmont Urgent Care locations as needed
- Customer-Centric Mindset: A proactive approach to delivering an exceptional patient experience
At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!
