What are the responsibilities and job description for the DME Medical Service Representative position at UI Community Homecare?
UI Community HomeCare works closely with neighborhoods and communities throughout eastern Iowa to provide high-quality health care services. Join UI Community HomeCare as a Medical Service Representative (MSR) and play a vital role in connecting patients with the durable medical equipment they need to thrive at home! If you're a detail-oriented problem solver with a passion for patient care, this is your chance to work alongside physicians, customers, and healthcare professionals in a dynamic hospital setting. You'll be at the heart of coordinating care, navigating insurance approvals, and ensuring compliance —all while making a tangible impact on patients' lives. If you’re ready to bring your critical thinking, communication, and organizational skills to a team that values initiative and excellence, apply today!
This is a full-time position at our UIHC location on the main medical campus. This is a Monday- Friday, day shift position that includes working rotating weekends. Store hours are below :
Sunday : 10 : 30 am-2 : 30 pm
Monday : 9 : 00 am-6 : 00 pm
Tuesday : 9 : 00 am-6 : 00 pm
Wednesday : 9 : 00 am-6 : 00 pm
Thursday : 9 : 00 am-6 : 00 pm
Friday : 9 : 00 am-6 : 00 pm
Saturday : 10 : 30 am-2 : 30 pm
We offer a generous benefit package including; medical, dental, vision, prescription drug plan, generous PTO(Personal Time off) plan, paid holidays, life insurance, LTD, 401k plan, additional voluntary benefits, and employee discounts. You can learn more about our company and other current job openings by visiting our direct website at : Homepage - UI Health Ventures (uicommunityhomecare.org)
Position Summary
UI Home Solutions is seeking an internally driven and reliable Medical Service Representative (MSR) that will provide support and coordination for home-going Durable Medical Equipment (DME) within the University of Iowa Hospitals and outlying clinics (UIHC). The ideal candidate will have critical thinking, detail-oriented skills while demonstrating initiative. The MSR will work one-on-one with physicians, customers, employees, and management to coordinate all activities in accordance with all legal and UIHC standards.
Position Responsibilities
- Ensure all documentation is acquired as it relates to payer requirements, standard operating procedures, and compliance programs.
- Verifies insurance and obtains prior authorizations as needed.
- Establishes and maintains effective channels of communication and a professional relationship with patients, physicians, co-workers, contractors, and outside facilities.
- Processes internal / external orders from the hospital(s), such as affiliated clinics and facilities.
- Utilizes Electronic Medical Record (EMR), reference guides, and other resources to process order(s).
- Utilizes payor policy information located on websites and initiates payor changes in a timely manner to maintain knowledge of compliance with payor and regulatory standards.
- Addresses patient concerns / satisfaction, while performing / assisting with patient education.
- Assist with inventory control such as resupplying stock.
- Responsible for opening and closing the store and associated activities such as handling cash flow and other payment methods in the billing software accurately.
- Provide support to train / onboard new staff and act as a new hire ambassador.
- Supports the DME Supervisor duties; attends and participates in meetings.
- Responsible to ensure end of day reconciliations are complete and accurate.
- Ability to exercise initiative, and techniques to solve problems in a variety of situations.
Education Requirements
Experience Requirements
Preferred Qualifications & Experience
Physical Demands
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification.
UIHV is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy(including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associated preferences.
Persons who need assistance or accommodations with the application or interview process may contact UIHV at 319-688-6967.
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