What are the responsibilities and job description for the Guest Service Specialist (Part-Time) position at UI Community Homecare?
Job Description
Job Description
Guest Service Specialist – Join Our Team at RevitalizeU Spa & Salon!
Are you passionate about providing exceptional guest experiences in an upscale spa and salon setting? RevitalizeU Spa & Salon is seeking a Guest Service Specialist to be the welcoming face of our practice, ensuring every guest enjoys a seamless and memorable visit. In this role, you will handle guest check-ins and check-outs, schedule and confirm appointments, assist with inquiries, and help promote our services and products. We are looking for a polished professional with outstanding customer service skills and a warm, enthusiastic demeanor. This position offers flexible evening hours (primarily 2–8 PM) and rotating Saturdays (typically two per month). If you thrive in a fast-paced, service-oriented environment, we’d love to hear from you!
Position Summary
The Guest Service Specialist serves as the primary liaison between our medical and salon services, ensuring a seamless and welcoming experience for every guest. As the first point of contact—both in person and over the phone, the incumbent will provide exceptional service by confidently discussing cosmetic and wellness offerings, scheduling and confirming appointments, and managing guest check-ins and check-outs. Additional responsibilities include call triage, chart organization, and administrative support. Success in this role requires a polished, professional presence that reflects our upscale environment, along with a warm and enthusiastic approach to guest interactions.
Position Responsibilities
- Serve as the first point of contact, greeting guests warmly and ensuring a seamless check-in / out process, including scheduling appointments, collecting payments, and providing necessary paperwork.
- Answer internal and external calls, responding to inquiries regarding services, pricing, promotions, and policies in a courteous and professional manner.
- Assist guests in selecting and booking services, upselling products and treatments based on their needs.
- Address and resolve guest concerns, using sound judgment or escalating issues to management as needed.
- Maintain a polished, professional appearance in alignment with RevitalizeU’s standards of excellence.
- Support business operations by maintaining the front desk area, organizing records, and completing clerical tasks (filing, photocopying, faxing, mailing).
- Collaborate with leadership, physicians, stylists, and other team members to enhance the overall guest experience.
- Proactively take on tasks to support operations during downtime and complete all opening / closing duties as assigned.
Education and Experience Requirements
Desired Qualifications and Experience
Required Skills and Abilities
Physical Requirements
These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Additional Eligibility Requirements
Expected Work Hours and Location
Generally, 8 : 00 am to 5 : 00 pm with occasional nights and weekends. Days and hours are subject to change with notice. Part-time position hours will vary, based on the needs of the business.
This job description is a summary of the primary duties of the position but may not be all inclusive.
UIHV is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associated preferences.
Persons who need assistance or accommodations with the application or interview process may contact UIHV at 319-688-6967 or email uihvcareers@uihealthsystem.org.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification.
