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Customer Service Assistant - Imaging and Diagnostic Services

uic
Chicago, IL Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 5/19/2025

Position Summary

 Serve as customer service assistant for the Department of Diagnostic Services. The overall function is to provide, monitor and assure high quality service to our patients.

Duties & Responsibilities

  • Registers and processes imaging orders utilizing EPIC.
  • Greets inpatients/visitors and ascertains their needs regarding Imaging Services.
  • Retrieves and process requests.
  • Schedules patients for imaging examinations via phone and in person utilizing specific imaging protocols and instructions. Coordinates appointments with clinics.
  • Ascertains that patients receive appropriate instructions either verbal or written for the specific examination.
  • Confers with other sections and/or departments to attain quality and timely service for patients and physicians.
  • Utilize phone etiquette when answering all incoming/out-going calls regarding patient service.
  • Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies and procedures.
  • Resolves customer complaints and refers unresolved customer grievances to designated personnel for further investigation
  • Performs other related duties as assigned.
  • Perform other related duties and participate in special projects as assigned.

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