What are the responsibilities and job description for the Customer Service Assistant - SCB Ophthalmology position at uic?
Position Summary
Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs.
Duties & Responsibilities
- Information Services (40%)
- Responds to routine inquiries related to office functions, personnel and scope of services available.
- Verifies, inputs, retrieves and/or reconciles data (e.g. registration, insurance, charges, etc.) using automated and manual systems.
- Accepts, screens and routes incoming calls. Makes appointments in person and by telephone.
- Consults with related departments in order to coordinate efficient and expedient access to services.
- Assists other staff with office reception and related support.
- Distributes information related to departmental activities, policies, and other material to other affected departments.
- Consults with related departments in order to coordinate staff schedules and meeting room availability.
- Collects and verifies preliminary patient information, in the electronic medical record, in order to expedite delivery of services.
- Customer Satisfaction (40%)
- Assists survey coordinator with data collection and data entry functions.
- Collect customer payment and processes. Reconciles payments, notifies management of discrepancies.
- Assists patients at check in and check out with scheduling and/or paperwork requests.
- Greets, assists and directs patients, visitors, and staff. Conducts basic assessment of customer service needs and makes arrangements to ensure needs are met.
- Complaint Processing (10%)
- Receives, documents, and routes routine complaints received.
- Performance Improvement (5%)
- Assists with maintenance of departmental performance improvement documentation.
- Participates on departmental and/or interdepartmental performance improvement teams.
- Additional Duties (5%)
- Adheres to UI Health Code of Conduct and remains in compliance with all required trainings.
- Other related duties as assigned.
